الزهراء الناصر

Sales Operator:
Identified and met potential vendors of creative services within the marketing field..
Conducted market research on creative services in Kuwait and organized meetings with freelancers and agencies.
Gathered and updated relevant data, maintaining the quality standards of the platform.
Developed and maintained vendor contracts, guiding them on portfolio setup.
Operations Operator:
Ensured satisfaction for both clients and vendors by closely following up on daily projects.
Recommended solutions and redirected projects based on client requests and demands.
Project Manager:
Initiated meetings with business owners, companies, and clients to understand project requirements.
Delegated tasks based on project demands, contacted vendors, and obtained quotations within client budgets.
Coordinated between vendors and clients throughout project execution.

Conducted research to curate monthly content tailored to clients business fields, spanning restaurants, flower shops, legal offices, and a perfume shop. Developed and implemented monthly social media strategies in collaboration with creatives, adapting plans to suit diverse industries. Oversaw multiple social media accounts, including LinkedIn, X, and Instagram, for a variety of businesses. Played a crucial role in enhancing the online presence of a local home accessories brand. Orchestrated guest lists for events, managed invitation deliveries, and crafted event-specific content across different industries. Managed customer service issues and complaints across diverse businesses, ensuring high levels of customer satisfaction. Took charge of customer service matters, guaranteeing prompt resolution of ongoing issues and complaints. Coordinated order items and delivery to ensure seamless customer satisfaction.