Technical call center advisor
Orange
Total des années d'expérience :13 years, 3 Mois
- troubleshoot Internet Problems and check the cables connections
- Make Configuration for all types of modems
- solved mails problems
Giving Private lessons for all school classes in Math, Computer, and Physics
Participating in International Roaming Project in\[ Roaming and Signaling Services as IREG Engineer\] since 8, Jan 2012 till 31, Dec 2013 & involved the following Activities:
• Implement New GSM Roaming Relation including network definition, Signaling path and necessary Testing using Roaming IR24 Document for Voice and SMS.
• Implement New CAMEL Roaming Relation including network definition, and necessary Testing using Roaming Camel Roaming IR32 test Document.
• Implement New GPRS Roaming Relation including network definition, and necessary Testing using GPRS Roaming IR35 test Document.
• Implement New 3G Roaming Relation including network definition, and necessary Testing using 3G Roaming IR50 test Document.
• Perform Roaming health check and problems follow up as preventive corrective Traces by using Signaling Analyzer, IREG tests with roaming test SIM cards, communication with roaming partners.
المعدل التراكمي : 3.16 \4 التقدير : جيد جداً