Traders & Customer Services Manager
Al Gurg Fosroc LLC
Total years of experience :18 years, 1 Months
• Set and agree objectives, monitor performance and provide the necessary support to enable staff to meet their objectives and develop their full potential.
• Performs liaison functions between various departments to ensure efficient service.
• Gathers formats and maintain statistical data on dept. operations and workload, reports same to administration and other interested users on a monthly report.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• To ensure that orders are fulfilled and the best possible service is given.
• Handling Key Account Customers.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
•Maintaining a healthy relationship with existing customers while opening up fresh customers.
•Providing sales and administrative support involving efficient handling of top and confidential agreements.
•Supporting the sales team in achieving sales targets.
•Communicating with regional sales team for status of order and position of sales.
•Providing inputs and ideas into marketing enterprises and subsequently promote them and monitor responses.
•Preparing monthly, weekly or daily sales analysis.
•Preparing proposals, agreements, sales reports, and presentations.
•Updating the status of sales order in the database or computer.
•Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.
•Monitoring the trends and evaluating the performance assessed against monthly sales goals.
•Maintaining an efficient work environment.
•Promoting the facilities of the organization to fresh and existing customers through a proactive approach.
•Coordinating and responding to all requests of internal meetings.
•Assisting in the implementation of sales strategy as prepared by the Sales event manager.
•Price list maintenance: updating, WAC, & Margin.
•Price approvals processing.
•Tele Sales
• Requesting and booking of shipments with agents.
• Checking required customs documentation for import and export shipments.
• Processing Letter of Credits and issuing invoices and shipping documents.
• Communicating with suppliers regarding different issues such as technical and safety data sheets,
warranties, stock levels, claims, etc…
• Waybill documentation for outgoing and incoming shipments.
• Generating analytical, statistical and informative reports and forwarding them to the concerned managers.
• Control over valid accounting details and information of agents, vendors.
• Monitoring shipments from origin to final destination and update customers and vendors.
• Keeping our in-house tracking system updated.
• Management of stock levels including orders and reorders.
• Compiling, copying, sorting and filing records of business transactions, office and other activities.
• Handled managerial tasks during the absence of the general manager; acting as office manager.
• Kept clients updated regarding their shipments.
• Processed sea and air freight procedures including Letter of Credits, invoicing and shipping documents.
• Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
• Welcomed and assisted guests at the airport as well as company offices.
• Ensured the application of organizational policies and regulations.
• Oversaw the dispatch of memos and circulation of other crucial documents within the organization.
• Preparing and managing office spreadsheets.
• Organizing and maintaining all office records.
• Taking and receiving telephone calls on behalf of senior partners in the organization.
• Handling and processing of all office memos, letters and all written literature.
• Supervising office staff and training new employees.
• Supervision of client billing and payment collection.
• Addressing and resolving issues related to building facilities
•Arabic to English, English to Arabic Translations. •Reports and research development, one of them was “Simple Present - Introduction in Language User Problems and New Methods of Teaching Simple Present” •Review and summarize different novels, example “Great Expectations – Charles Dickens” •Development of presentations about authors and novels. •Observing, interviewing and discussing with teachers and students to collect data. •Library assistant in university; teaching and assisting students. •Summer classes instructor