Virtual & Co-working Sales Manager
Servcorp
مجموع سنوات الخبرة :10 years, 7 أشهر
Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Worked flexible hours across the night, weekend, and holiday shifts.
• Drove operational improvements which resulted in savings and improved profit margins.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Prepared a variety of different written communications, reports, and documents.
• Used coordination and planning skills to achieve results according to schedule.
• Worked with customers to understand needs and provide excellent service.
• Handled numbers of calls per day to address customer inquiries and concerns.
• Identified issues, analyzed information, and provided solutions to problems.
What has been Achieved with IKEA :
1. Secure that my department is working in an efficient way and implement the routines
2. Understand the IKEA concept and how this impacts my specific role
3. Detailed knowledge about the local market and competitive situation regarding customer services offered at other retailers.
4. Measure the monthly KPI for the department and analyse the weaknesses and the strength of it.
5. Implement and secure the efficient response to and resolution of customer issues within the agreed service level as directed by your manager.
6. Implement the agreed annual action plan for your area of responsibility. Give feedback to your Manager in order to influence future plans.
7. Plan, coordinate and follow up the Day Out for all the family activities in the store.
8. Develop the Co-workers and motivate them, work with potential people to be the successor by putting SWOT analysis plans and running one-to-one meeting continuously.
9. Run a weekly meeting with co-workers within your department and find what’s the needs to improve the working system.
11. Nominated to be the project leader for new service that provide by the head-office.
12. During the launch of the new service I worked on hiring over 36 employees and trained them cooperating with HR.
13. Securing a deep knowledge of all store media and clarifying the main purpose of each medium
14. Developing and implementing efficient and effective store communication, supporting self-choice and the mechanical sales system
The core courses in an MBA program cover various areas of business such as accounting, finance, marketing, human resources, operations, and statistics, in a manner most relevant to management analysis and strategy. Most programs also include elective courses. MBA programs typically require completing nearly twice the amount of credits typically required for degrees that cover some of the same material such as the Master of Economics, Master of Finance, Master of Accountancy, Master of Science in Marketing and Master of Science in Management.
The major of information systems focus in develop projects and how convert the data into programmed system s that should contain the five main steps of planning , analysis , design , test and implementation for developing a system Studied the seven main courses in IS , Analysis , MIS , GIS , DIS, OS, ES,DSS