Amal Alshamsi

• Collect and Analyze Data: Gather relevant data from financial systems
((ICargo, Revera) and use various analytical tools to check the errors and
correct the transactions to be billed .

• Go to the patient to do the survey face to face.
• Do the survey for the patient using IPad, paper or by phone .
• Take the list of number and call the patient to measure the patient satisfaction
about doctors.
• Collect the information and do the analysis.

• Assist with check-in and boarding by issuing boarding passes, tagging luggage,
and guiding passengers through the process.
• Assist passengers by providing directions, sharing flight information, and
supporting individuals with special needs, such as the elderly, those with
disabilities, or families with young children.
• Address and resolve passenger concerns or refer them to supervisors when
necessary.
Participate in daily briefings to stay informed about flight schedules and
assigned duties.
• Document any incidents, lost property, or irregular occurrences.
• Work collaboratively with team members and cross-functional departments to
ensure seamless daily operations.

• Assisting customers both over the phone and in person to get health insurance
card.
• Handling changes in policies or renewals.
• Answering questions, providing policy information and solving problems.
• Dealing with angry or frustrated customers, or customers who may not fully
understand their situation.
• Accesses the companys internal systems to obtain and extract order
information and provide customer service management with the data for
inclusion in various scheduled and special reports in daily basis.
• Legal affairs.
• Communicate with the main branch Abu Dhabi by e-mail be approved for
customers get the Daman cared.

• Enter the leaves for the employee and make sure that approved.
• Duple check the work and the approval.
• Give presentation and training for the supervisor staff.
• Distribute the DAMAN healthcare for the staff.