Coordinator
Dubai Airports
Total years of experience :9 years, 8 Months
Providing Excellent Customer Experience to AlMajlis Guests. Ensure that
all applicable protocols were adhered to VIP Guests. Maintaining an
Excellent relationship with our main Service Partners (Police, Immigration,
SSD, Customs, Emirates Airlines, Operating Airlines, Ground handling
dnata, Airport Medical Centre, Duty Free, Ambulance & Internal Units).
Follow up on daily operations (Booking System, Closing Booking,
receiving Guests on time, checking Lounges readiness, availability of
Security screeners, Immigration & Customs staff on duty 24/7). Handled
In-person Guest Complains
Review Airlines Security Programs to comply with UAE
General Civil Aviation Law, Security Rules and regulations.
• Participating in writing Process and Procedures for the Sector
when required.
• Effective Communication with UAE Airports, Stakeholders,
Federal Depts., Government Depts., and Airlines.
• Focal Contact Point of AVSEC for Customer Feedback and
customer complains to achieve highest level of customer
satisfaction
Security & Environment for DXB & DWC-AMI - Operation Unit
• Administration Coordinator - Operations Planning - Terminal
Operations DXB & DWC-AMI - Operations Unit
• Administration Coordinator - Protocol & PR Directorate - Aviation
• Best Employee for Airport - Star Performer 2009
• Monthly follow up with HSSE Heads on (SDP Tracker - Security
Development Projects) and preparation of Monthly Status
Reports to VP
• Following up with HR all matters related to staff Leaves,
Entitlements & follow up end of service for resigned staff in
addition to all issues related to VP Office.
• Cooperating with all Operating Airlines in Dubai Airport
\[quires & complains\]
• Participate with VP & the Team in Budget preparation as per
DA system requirements
• Coordinate Training for HSSE Staff internally & Externally
• Marketing focal point for Terminal Operations & HSSE
• Participated in many government bodies and airlines audit
e.g.: ICAO, TSA, GCAA, BA, United, Delta and Virgin Atlantic.
• Participate in arrangements of Local & International Events
for Dubai:
Dubai Film Festival, Dubai Airports Summer Mission, Organized
of English Literature, Psychology, Teaching Methods. Faculty of Arts & Education, Tanta University, Arab Republic of Egypt. • Aviation Security Management
of English Literature, Psychology, Teaching Methods. Faculty of Arts & Education, Tanta University, Arab Republic of Egypt. • Aviation Security Management
of English Literature, Psychology, Teaching Methods. Faculty of Arts & Education, Tanta University, Arab Republic of Egypt. • Aviation Security Management
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