Business support manager
Coldwell Banker Egypt
Total years of experience :13 years, 11 Months
*Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
*preparing and completing action plans, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
*leading and motivating a team of staff to ensure they’re giving the best customer service possible.
*Helping to build good customer relations
*Arranging staff meetings
*Determines customer requirements by maintaining contact with customers;
*Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results.
*Set a clear mission and deploy strategies focused towards that mission
*Keep accurate records and document customer service actions and discussions
*Analise statistics and compile accurate reports
*Issuing Performance Reports for Sales Teams
*Issuing Reports analyzing the Marketing activities impact to the clients.
*Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; *preparing and completing action plans, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. *leading and motivating a team of staff to ensure they’re giving the best customer service possible. *Helping to build good customer relations *Arranging staff meetings *Determines customer requirements by maintaining contact with customers; *Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results. *Set a clear mission and deploy strategies focused towards that mission *Keep accurate records and document customer service actions and discussions *Analise statistics and compile accurate reports *Issuing Performance Reports for Sales Teams *Issuing Reports analyzing the Marketing activities impact to the clients.