Admin, Guest ambassador 'operations
Emaar Properties
مجموع سنوات الخبرة :20 years, 1 أشهر
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* Managing clients & visitors with highest care & courtesy then escorting them to the requested personate..
* Answers calls with courtesy, screened, connected and re-directed where necessary to the appropriate personate in an effective and efficient manner.
* Books and arranges services for the conference rooms in response to requests from staff.
* Attend delegations, VIP's and ensures a proficient, tactful, enjoyable hosting inside the world's tallest tower Burj Khalifa whenever is required.
* Handling the responsibility of completing the preparation of Visitors access procedures to smoothly facilitate their entry to the project with coordination with security department.
* Translating letters from French to English & to Arabic when requested.
* Managing, maintaining records and prompt procedures for all outgoing and incoming couriers and assisting Account Dept to confirm and approve the UPS monthly invoice for facilitate payment.
* Managing we care website on a daily basis to ensure complaints are forwarded and replied to satisfy Burj residents or visitors coordinating with different departments.
In the Burj operations my responsibilities are the following:
* Ensure a smooth flow of customers and create a pleasant ambiance.
* Issuing, selling tickets; explaining charge structure& resolving ticketing issues.
* Hand over pre-booked tickets.
* Greet Visitors with a warm and welcoming smile at the gates providing smooth passage.
* Address visitors with tact in the process of crowd control to avoid queue building up and provide clear instructions during diverse operation & assisting disabled people.
* Knowledgeable and able to give relevant facts about the burj Dubai.
* Provide information, reservations and ticketing services to Guests at Company
Ticket and gate counter.
June 2008-May 2010 Global Village (Dubai Holdings)
Guest Relations Executive& Team Leader
Global village is the world's largest tourism, leisure & entertainment project.
My responsibilities and achievements: * Managing clients& VIPs' with utmost care, friendly and courteously to achieve high parameter of service delivery and guest satisfaction.
* Maintain records of all incoming, outgoing couriers, internal & international calls,
* Handling non-routine customer complaints with interest and effectively solve them
* Assigned to be a VIPS 'attendant and verbal translating when required.
* Check voice mails regularly and ensure the messages are replied and forwarded to the right personate the right time,
* Handling and supervising meeting rooms arrangement and replying back promptly to the mails whenever is required
* Assigned to support procurement and finance department in dealing with suppliers, investors 'documents clearance, registration and follow-up.
* Delegated to be a focal point & lead customer service team of three employees or any new joiners.
* Assigned to function with operations team to organize and control Park Visitors entry smoothly during the big event.
* Involved with marketing team to sale, ticketing & explaining festival VIPS package.
* Involved with marketing team to survey Park visitors, to help business grow and prosper.
* Liaising slickly and efficiently with vast, diverse employees in a dynamic environment.
* Attended training seminars on first aids, and emergencies evacuation procedures.
July 2006 -June 2008 Arazi International Real Estate
General Sales Consultant
* Handling the good, professional presentation of the organization.
* Be responsive to any ad hoc opportunities for new sales..
* Originates phone calls to prospective clients, provides Information and answering questions asked by them.
* Build and maintain professional relationships with the clientele.
* Trouble shoots and resolves all non-routine customer complaints.
* Responsible for achieving customer satisfaction for the organization.
* Provide feedback, and submit regular reports to management regarding general customer's future requirements.
* Make suggestions to management regarding opportunities to maximize sales.
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* Coordinate workflow and procedures schedule appointments and handle meeting arrangements.
* Maintain appropriate files, Coordinate and distribute incoming mails.
* Liaising with clients, suppliers and other staff.
* Welcoming visitors and providing high customer service level at all times.
* Prepare reports, minutes of meetings.
* Prepare letters, sending and receiving faxes,
* Submit reports to management on regular basis following company policies.
* Receive and screen all incoming communications and confirm diary.
* Making travel arrangements and hotel bookings.
Jan 2003-april 2003 Duty Free Shop Casablanca Airport/Morocco
Sales Lady
* Attending the clients purchase orders.
* Promoting and describing the products.
* Up selling the different products and approach to the clients.
July 2002-Oct 2002 Mobile Oil morocco-Casablanca/Morocco
Receptionist
* Answering and screening the incoming calls and directed to the right channels.
* Scheduling appointments and meetings
* Welcoming and receiving visitors.
* Writing official correspondences.
* University Diploma English Literatureـ - Graduated in 2004 (college of arts &Human sciences, university Kadi Ayyad.)
I was awarded a scholarship to go and study in other city the English literature major .
Certificate of informatics and office Automation ; Office and Business Management studies in ECOSIG institute in Morocco- Graduated in 2003