Amal Mostafa

• Processing payroll accurately including overtime calculations and annual leave.
• Maintaining payroll records including salary adjustments, bonuses and deductions.
• Handling employee inquires related to payroll, compensation and benefits.
• Generating pay slips and payroll summaries and check with management.

• Handling Inbound calls : receive and manage incoming calls from customers, addressing
their inquiries, resolving issues, and providing assistance.
• Resolving Complaints: listening to customer complaints, empathize with their concerns,
and work towards finding satisfactory resolution.
• Updating Customer Information: ensuring that customer records are accurately updated
with relevant information, such as address changes or account updates.
• Upselling and Cross-selling: Promote additional products or services to customers during
interactions, aiming to increase sales and customer satisfaction.

• Payroll operation.
• Leave management.
• Atendance management.

• Reported monthly performance reports to the shareholders.
• Provided monthly payment and receivable reports to the doctors.
• Prepared the invoicing, accounting, and archiving of the hospital patients paper works.
• Prepared suppliers cheque payments and performed accounting of the entries once the
cheque is issued.
• Monitored and supported tax issues.
• Monitored Social Securitys collection.
• Performed supplier reconciliations.
• Prepared monthly payments of doctors and suppliers.
• Recorded daily accounting entries.
• Checked up daily cashier reports.
• Reconciled guarantors payments and notify the billing department about the discount on
patients invoices.
• Checked all purchase invoices, make sure that they match the contracts signed with
suppliers in terms of price, offers and due dates.