Amal Troudi

Developed and implemented marketing strategies
Managed website backend (Salla platform) and content updates
Managed social media platforms and digital content
Created marketing content in Arabic, English, and French
Planned and executed Meta Business campaigns (Instagram Ads)
Managed TikTok advertising campaigns
Planned and executed promotional campaigns
Coordinated with designers, printers, and external vendors
Supervised marketing materials (posters, signage, visual assets)
Monitored brand visibility and customer reviews
Prepared marketing reports and performance analysis
Strengthened brand identity and market positioning
Supported customer engagement and retention initiatives

Development and management of the marketing budget in alignment with organizational objectives.
Planning and implementation of a communication and promotion calendar.
Responsibility for the organization's image across various platforms, including the website and social media.
Coordination and supervision of communication activities with external resources such as graphic designers, videographers, photographers.
Management of internal and external communications on Facebook, LinkedIn, website, Instagram, TikTok.
Administration of social media accounts for advertising and management purposes.
Creation, monitoring, and optimization of advertising campaigns on social media platforms.
Supervision of both paid and organic marketing strategies.
Conducting market research.
Tracked performance reporting (quantitative and qualitative) of social media channels.
Online sales manager
Management of customers complaint
Directed videos, stories, live streams, and media appearances as Company Representative, enhancing brand presence and stimulating audience interaction.
Managed influencer marketing campaigns, involving planning, organization, and budget tracking.Oversaw event management activities, including planning, organization, and budget tracking.

Welcoming and listening to customers to understand their needs.
Advising and guiding customers in their purchases by highlighting product features.
Addressing customer needs.
Writing sales reports.
Gathering feedback from users of vaping products and sharing information with other team members.
Assisting in merchandise stocking and price verification.

Greeting and welcoming clients, visitors, and staff in a professional and courteous manner.
Answering, screening, and forwarding incoming phone calls.
Managing the reception area to ensure it is tidy and presentable.
Handling inquiries and providing basic information about the bank’s services.
Scheduling appointments and managing meeting room bookings.
Receiving and sorting mail and deliveries.
Assisting in administrative tasks such as data entry, photocopying, and filing.
Ensuring security procedures are followed for visitors (e.g., ID checks, sign-in logs).
Coordinating with internal departments to facilitate communication and service.

Welcoming customers at the counter
Management of client portfolio of exporting companies
Analysis of documentary credit operations and documentary remittances