IT Support Specialist
SciWiz Innovations Pvt. Ltd.
Total years of experience :7 years, 5 Months
Managed filing systems for electronic and hard copy documents to keep organized records.
Scheduled appointments, maintaining calendars for personnel.
Worked with team members and leadership to identify and develop process improvements.
Managed payroll process and procedures for employees in a timely and accurate manner.
Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications,
hardware and peripheral equipment.
Handling different models of printers like Samsung, HP, Brothers, Kyocera, Lexmark, Konica etc.
Configuration of Network printers and copier machines.
Troubleshooting and providing support of Cisco IPT.
Moving, Adding and Deleting Extensions.
Troubleshooting of IP Phone registration issues.
Monitoring global voice estate using RTMT.
Providing 24/7 support to customer.
Incident management & Change management using Service First.
Conducting daily health check reports for global voice estate.
Configuration of user features such as speed dial, call forwarding, transfer, Call Park, and call
pickup, call forward all, Extension mobility.
Provisioning and support of Cisco Jabber.
Providing administrative support to IT Department.
Assist with procurement inventory management of IT equipment.
Supply and software license.
Maintain accurate records of IT assets.
Purchase contracts and vendor agreement.
Coordinate with Purchase, HR & Admin Departments, Stores, Sales & Accounts.
Troubleshooting and providing support of Cisco IPT.
Configuration, Management and Troubleshooting of IP Phone registration issues.
Escalated tickets to Level 2 in the most crucial circumstances with personal finding notes.
Moving, Adding and Deleting Extensions(MACD).