MANAGER-LEARNING AND DEVELOPMENT
MUTHOOT FINCORP LTD
Total years of experience :15 years, 9 Months
Identifying Training and Development needs within an Organization through job analysis, appraisal schemes and regular consultation with Business Managers and Human Resources Departments
Designing and Expanding Training and Development Programme based on both the organization's and the Individual's needs.
Developing and Conducting Effective Induction Programme.
Monitoring and Reviewing the progress of Trainees through Questionnaires and Discussions with Managers.
Amending and Revising programmes as necessary, in order to adapt to changes occurring in the Modern Work Environment.
Having an understanding of E-Learning Techniques, and where relevant, Being involved in the Creation and/or delivery of E-Learning packages. (www.euniversity.me)
Producing Training Materials for in-house courses.
Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any Training or Development programme is becoming increasingly important.
Conducting Annual/Mid-year Appraisals
Researching New Technologies and Methodologies in workplace Learning; and Presenting this research
Professionally and effectively employs sales skills to achieve targeted sales.
Providing help and advice to customers using organization's Products or Services
Communicating Courteously with Customers by Telephone, Email, Letter and Face to Face
Meeting with other Managers to discuss possible Improvements to Customer Service
Investigating and Solving Customers' problems, which may be complex or long-standing problems that have been passed on by Customer Service Assistants
- Issuing refunds or compensation to customers.
= Handling Face-to-Face Enquiries from Customers
Promote Sales of LG Mobiles from Retail Outlets
Handling Customer Queries/Complaints Regarding Handsets
Achieving specified Monthly Targets
