Sales Manager
Al Rushaid Technologies
Total years of experience :11 years, 11 Months
• Business Development & Expansion through market Planning & Positioning in KSA.
• Lead qualification, Presentations and Executive Negotiations.
• Prospect relentlessly to build pipeline and close new business consistently.
• Drive revenue through new client acquisition and existing accounts.
• Understand complex customer requirements at business level.
• Proposal Development & Review.
• Co-ordination with the internal teams to resolve and address client’s query and issues
• Develop strong and sustained relations with the existing high value clients.
• Understand and analyze the requirements of the clients and based on the understanding develop a technically and commercially feasible business case.
• Propose the best solution/product to the clients.
• Discuss and negotiate on the costing with the client.
• Ensure the targets are met with no compromise on KPI and KRAs.
• Ensure a quality is maintained in the complete process of discussion, negotiations and supply.
• Maintain a regular interaction and follow up with the clients.
• Maintain a regular flow of revenue for the company.
• Handle a team of 18 Field sales executives and achieve the target for the zone through them.
• Handle and manage an 8-member backend team who were responsible for the complete processing of order until service delivery.
• Make sure the zone meets all the KPIs like GADDS, Churn control, Quality etc.
• Make strategy to maximize the sales in the zone and compete among the five zones.
• Organize employee engagement activities to increase the productivity and loyalty quotient of the employees.
• Develop and sustain Strong relationship with the Existing clients.
• Pitch in telecom products of Tata Teleservices like MPLS, ILL, PRI, MANAGED HOSTING, CLOUD SERVICES, CDN, VOIP, SIP TRUNK, DATA CARDS, AUDIO CONFERENCING, TOLL FREE SOLUTIONS to Enterprise accounts and generate revenue for the company and meet the target.
• Bring in repetitive business and grow the revenue market share and penetration for the company.
• Focus on higher ARPU products.
• Take care of the account completely in terms of service, technical and billing issues and requirements.
• Maintain a Healthy product wise pipeline of prospective orders to overachieve the target easily.
• Prevent churn off and maintain a healthy payment track from the clients.
• Develop, Maintain and Strengthen the business relationship with the existing customers by handling and resolving their queries and issues in a timely manner.
• Post development of a strong relationship, pitch in the new products and services and enhance the revenue through up selling and cross selling to the existing customers.
• Understand the market in a deeper way in terms of customers and the competition offerings hence provide customers with the solution that best suits their needs.
• Meet the quality standards in terms of post sales processes which include product and service delivery, support to the customer and troubleshooting of the issues and in turn develop a strong and sustained relationship with the customer
• Prevent the churn of the clients to competition.
• Generate a good pipeline by continuously following up and developing relations with the new and existing customers.
• Prepare business cases based on the requirements of the customer and offerings of the company which are commercially feasible.
• SPOC for the new sales acquisition team and was responsible to make them understand the processes and policies of the company, coordination between them, maintaining their daily sales calls routines, support them in sales documentation processes and maintaining a collateral sales pipeline.
• Mapping of new emerging enterprises for a closer look at them to understand the business potential in them
MBA CGPA - 7.2 out of 10 point ,