أمان SAJAD

Freight Operations Management: Spearheading end-to-end coordination of import shipments across air and sea channels
• Customs Compliance Oversight: Ensuring full adherence to FASAH and ZATCA regulatory requirements for seamless
clearance
• Documentation Governance: Reviewing and validating commercial invoices, packing lists, and shipping documents with
precision
• Stakeholder Engagement: Collaborating with clearing agents, freight carriers, and transport providers to streamline logistics
operations
• Real-Time Shipment Tracking: Monitoring cargo movement and proactively communicating updates to clients and internal
stakeholders
• Issue Resolution & Escalation: Addressing shipment delays, discrepancies, and compliance challenges with effective solutions
• Operational Efficiency Enhancement: Driving process improvements to optimize turnaround time and service delivery
• Client Relationship Management: Delivering exceptional customer experience through proactive communication and support

• Customer Lifecycle Administration: Managed end-to-end lifecycle of 50+ enterprise accounts, including onboarding and
renewals
• Order & Billing Coordination: Oversaw purchase orders, invoicing, and financial follow-ups to ensure seamless transactions
• Cross-Functional Collaboration: Partnered with technical, finance, and operations teams to deliver integrated solutions
• SLA Compliance Management: Ensured timely resolution of customer requests within defined service benchmarks
• Data-Driven Reporting: Developed actionable insights through Power BI dashboards and Excel analytics
• Customer Retention Strategy: Analyzed customer usage trends to improve retention and satisfaction levels
• Escalation Handling: Effectively managed high-priority issues and client concerns

Operational Coordination: Supported day-to-day property and tenant management activities
• Documentation Control: Maintained lease agreements and operational documentation with accuracy
• Customer Experience Management: Facilitated seamless tenant onboarding and support services
• Maintenance & Service Coordination: Ensured timely scheduling and execution of maintenance activities
• Data Analysis & Reporting: Evaluated operational metrics such as occupancy and turnaround times