Aman uddin

Duty Manager at Smyths Toys Stores

• Ireland
• April 2007 to April 2012

• Manage Sales Assistants to accomplish set goals and targets and ensure smooth daily operation of the store. Involved in the selection, training and development of staff. Provide ongoing support and advice to ensure they are productive/effective in their positions.
• Ensure a 1st class customer experience is maintained through the provision of comprehensive customer service. Resolve any customer issues, returns and complaints quickly and efficiently.
• Responsible for effective merchandising& the strong use of POS and value highlights to increase sales. Organise, prepare and arrange promotional product displays to ensure the visual effectiveness of the store and drive sales.
• Stock management, cost control&variation prevention.
• Ensure overheads are kept to a minimum through various initiatives.
• Maintain accurate records and reports and complete all administration associated with the role correctly and accurately with excellent attention to detail.
• Achieved all 5 KPI's 2 years in a row (sales, customer Service, health and safety, wage cost and stock loss). Also acknowledged as Mystery Shopper Winner (Best customer Service in the shop) two years in a row in Childers Road Limerick store in 2010 and 2011.
• Responsible for performance management, motivation and development of staff.
• Promoted a 1st class customer experience within the stores through effective customer service, implementing high standards with regards to store visual layout and merchandising and ensuring staff were trained and knowledgeable as required.
• Reviewed correspondence from head office for planned activity or additional duties to be carried out daily. Prepared floor for trade i.e. registers POS and general floor set up.
• Conducted indirect duties such as, balancing the cash office safe, preparing and conducting appraisals & implementing disciplinary actions where necessary