Sales Representative
Tivoli group
Total years of experience :11 years, 6 Months
Process a variety of customer transactions accurately and efficiently
such as cashing checks, processing deposits and withdrawals, loan
payments, cash advances, transfers, issuing monetary instruments, and
western union.
* Open and perform account maintenance on all customer accounts,
including business accounts, consumer accounts, and minor accounts.
* Maintain records of each transaction and ensure all documentations and
paperwork are in compliance with banking policies and audit procedures.
* Balance drawer activities and totals on a daily basis.
* Support the branch Assistant Manager in overseeing the daily operations
to ensure an efficient and productive business flow.
* Oversee ATM balances, refill cash as needed, and ensure the system is
in good working order.
* Exceeded performance target by successfully executing 40% of the bank
daily operations singlehandedly.
* Executed over 145 daily transactions worth US$150, 000 on average
while adhering to bank regulations, operational procedures, and AML
duties.
* Achieved personal sales and referral goals by identifying, marketing, and
cross-selling banking products and services that are beneficial to
customer needs.
* Enhanced customers satisfaction and retention rate by developing good
professional relationships with them, and by providing accurate
information to address the concerns related to their accounts and bank
products.
* Handled all the trade finance services and transactions (LC, LG, DC) of the
companies.
* Trained more than seven summer interns over the years.
Marketing and Advertising Company
* Identified potential customers and advised them by providing information
on products and services.
* Exceeded sales targets by managing the tasks and activities of a team
of four people.
Commercial Bank
* Learned about the bank daily transactions (operational systems and
customer service).
* Supported the customer service department by making sure that the
clients are receiving their cards and signing their confirmation of
balances on time.
* Assisted in organizing the daily journals according to standards to avoid
any problems during internal auditing.
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