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Amani Almasoud, Customer Service Officer

Amani Almasoud

Customer Service Officer·Bank Albilad

Saudi Arabia

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 2 years, 7 months

Customer Service Officer

April 2024 - Present

Bank Albilad

Jubail, Saudi Arabia

April 2024 - Present

• Delivered high-quality customer service and resolved client inquiries efficiently.
• Promoted banking products and financial solutions based on customer needs.
• Managed daily banking transactions and ensured accuracy in operations.
• Built strong relationships with clients and maintained a high level of customer satisfaction.
• Supported sales targets through cross-selling banking products and services.
Company industry:
Banking
Job role:
Customer Service and Call Center

HR Analyst Intern

January 2023 - May 2023

Saudi Aramco Jubail Refinery – SASREF

Jubail, Saudi Arabia

January 2023 - May 2023

• Supported HR planning and policy initiatives within the HR department.
• Contributed to workforce planning, succession planning, and organizational development activities.
• Assisted in preparing job descriptions, HR reports, and documentation.
• Coordinated training sessions and supported employee development programs.
• Helped organize employee engagement activities and internal workshops.
• Collaborated with the HR team on employee relations and HR administrative tasks.
Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Education

Jubail University College

November 2023

November 2023

Bachelor's degree, Management Information Systems

Saudi Arabia

Skills

BANKING
Intermediate
BANKING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERSONAL FINANCE
Intermediate
PERSONAL FINANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
Administration
Intermediate
Administration
Intermediate
Management
Intermediate
Management
Intermediate

Languages

Arabic
Beginner
English
Beginner