Senior Executive
Medcare Orthopedics & Spine Hospital
Total des années d'expérience :7 years, 9 Mois
• Effectively & professionally answering the telephone and dealing with inquiries.
• Receiving deliveries, couriers, incoming faxes & arranging distribution to recipients.
• Dealing with late arrivals and assisting with early check-outs.
• Logging information on calls received and maintaining detailed records.
• In charge of all doctors clinic and rescheduling
• Typing letters, reports and other documents often of a sensitive and confidential nature in corporate house style.
• Ensuring that the reception & meeting room areas are clean & welcoming.
• Arranging for new staff induction
• Greeting in a professional manner any visitors who come to the reception desk while the front desk agent is not on her station
• Providing secretarial and administration support when required.
• Carrying out all administrative tasks given by the Office Manager.
• Protect organization's value by keeping information confidential.
Assist in preparation of insurance documents for patients due for surgery
as part of a team and supporting the Customers, members and managers. Also help other departments to increase volume of sales and achieve the organizational goals.
Duties - Customer Service/ Marketing and Sales
•Resolve customer complaints via phone, mail, or social media.
•Provide guidance and assist sellers/buyers in marketing/purchasing property for the right price under the best terms.
•Greet customers warmly and ascertain problem or reason for calling.
•Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing.
•Utilize computer technology to handle high call volumes.
•Display and market real property to possible buyers.
•Maintain and update listings of available properties.
•Cooperate with appraisers, escrow companies, lenders and home inspectors.
•Develop networks and cooperate with attorneys, mortgage lenders and contractors.
•Promote sales through advertisements, open houses and listing services
•Remain knowledgeable about real estate markets and best practices.
•Interacting with guests regularly to gain feedback on quality & satisfaction.
•Work with customer service manager to ensure proper customer service is being delivered.
•Assist sales team by focusing on managing schedules and following up on sales quotations.
•Assisted in induction/training of new staff in the department.
•Developing, maintaining customer relationships and managing portfolio of clients.
Liaise between departments to provide support to sales activities.
•Advancing the company's strategic positioning with key accounts and strategically important geographies.
•Organizing special sales projects, such as new product introductions, sales promotions, advertisements, etc.
•Assist in devising and implementing sales strategies.
•Follow up on all inquiries and prepare sales proposals, Reporting and analysis.
•Handle contract management and digital activities.
•Answer questions about warranties or terms of sale.
•Maintaining portfolio of clients for cross selling of bundled products.
•Assist with placement of orders, refunds, or exchanges.
•Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Administration
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