CUSTOMER SERVICE ASSOCIATE
DELHI DUTY FREE SERVICES PVT. LTD. IGIA T3
Total years of experience :6 years, 4 Months
Company Name l DELHI DUTY FREE SERVICES PVT. LTD. IGIA T3
CUSTOMER SERVICE ASSOCIATE
Manage the airport shop assist desk at departure location for Delhi Duty Free. Assist passengers for generic airport related queries. Manage online and offline Personal Shopper service request with assisting the customers in shopping the products. Set specific customer service standards. Should develop basic knowledge on all categories.
*Check-in and Issuing boarding passes, checking documents, boarding the passengers of both Domestic/International.
*Issuing EMD .
*Checking all documents before check-in process.,
*Resolving the queries of the customers.
*Check-in and Issuing boarding passes, checking documents,
*Boarding the passengers by scanning their boarding passes.
*Managing team as a Team Leader, managing Staff Roaster,
*Boarding controlling at Boarding gates, taking Staff Briefings.
*Managing counter closing and giving before/after flight
information to Load controller(LC).
*Issuing EMD/EBT.
*Managing Arrival MHB and Arrival Meet.
*Managing the passengers ques at the check-in counters.
* Selling the Airline product.
*Preparation of Excel sheets for the staff.
*Managing MS files.
* Managing the sales and correct data to be uploaded in Excel files.
* Awarded with the 1st Runner up Position with certificate and cash prize for the outstanding sales.
*Awarded with the Employee of the Month from the company.