IT Quality Assurance Supervisor
Arasco
Total years of experience :13 years, 4 Months
-Lead the definition of policies, processes, strategies, standards and guidelines using best practice frameworks, whilst reviewing current approaches and suggesting improvements
-Maintain strong and effective working relationships with all areas of Risk Mitigation
-Work collaboratively with other corporate oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities
-Maintain and monitor key performance and key risk indicators and escalate breaches in triggers or limits
-Plan and manage the execution of IT procurement, disaster recovery drills and IT SLAs and services continuity, and frameworks implementation and certification processes, such as ITSM
-Support in designing an IT operating model to consider outsourcing and insourcing models
-Review and enhance the current process designs and discuss recommendations with teams
-Create and share reports with IT management, identifying IT process bottlenecks and suggesting options and recommendations
-Develop and implement processes to assess and/or monitor the effectiveness of IT procedures to ensure adherence to standards and policies as appropriate
-Develop and maintain policies, standards, and guidelines to ensure that a consistent framework such as COBIT/ITSM is applied across the organization
-Communicates effectively with co-workers and employees in other branches to ensure delivery of all the requested IT services to the company users.
-Working with the director to coordinate and supervise daily operations.
- Supervises employee activity, and delegates tasks and work schedule.
-Assist in tracking and managing expenses and hardware budget.
- Represent the IT Team at events and local happenings.
- Troubleshooting user or software errors that inhibit the efficiency of the interaction between user and technology at the company CRM& ERP systems.
- Resolving technical CRM &ERP issues, including responding to customization requests.
-Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required.
-Ensure that patching and anti-virus updates are carried out promptly and effectively.
-Work with the Technical Design team to evolve standards for hardware, software, and security in the desktop environment.
-Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed.
-Manage the desktop computing environment to ensure that laptops, PCs, and other access devices are built and maintained to high standards of performance and security.
-Work with the director on the recruitment & selection process regarding the IT team.
-Work on and monitor the server’s backup is happening periodically according to rules.
with outside customers or internal departments to develop a schedule for the delivery of projects.
•Monitor the flow of materials or resources through the process to ensure on time delivery.
•Meet with the heads of departments to learn about the status of existing projects, and details about new projects coming into the agency.
•Work with the accounting and production departments on invoicing, and possible additional costs due to rush fees, or unexpected deadlines.
•Work with studio members, freelancers and temporary contractors, getting them up to speed on jobs they will assist with.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; and Forwarding requests.
Investigation of clients' specific needs and organizational requirements
Maintaining a healthy relationship with existing customers and build a long-term relationship with them...
Creating E-marketing campaigns and Google ad words and Facebook ads.
Maintaining an efficient work environment.
Leverages measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics through testing and new initiatives
Coordinating all meetings external requirements.
Assisting in the implementation of sales strategy as prepared by the Sales event manager.
Provision of technical support to clients after selling.
Preparing proposals, agreements, sales reports, and presentations.
courses: Courses: English course in American University in Cairo (AUC)