عمار Elkai

- Attracting new clients through an excellent advertising campaign for our services and products.
- Establishing, developing and maintains client relationships.
- Managing client services department. Responsible for handling escalated customer service issues, and internal project management.
- Establishing accounts with the following clients: Dubai Government Media Office, Dubai Police, Masdar & HAAD.
- Conducting training sessions for Client in order for them to learn about our products and services.
- Managing the highest volume of accounts in assigned territory
- Negotiating the terms of sales and agreements with clients.
- Maintaining flexibility when dealing with difficult clients in order to maintain or establishing an account with them.

- Planning and forecasting sales activities, strategies and budgeting on biweekly basis.
- Set daily targets of the station taking into consideration the changes in season and market.
- Controlling expenses to meet budget.
- Management of existing staff and introducing and training new employees.
- Observing competitors particularly in terms of pricing and offers.
- Gaining new corporate customers.
- Managing and developing relationships with existing corporate customers.
- Developing a strong professional network and utilizing it to bring in new clients on a regular basis.

- Covering for the station manager.
- Supervising the daily transactions of the station in terms of efficiency of the customer experience to ensure customer satisfaction.
- Ensuring that staff are well motivated and working to meet station targets.
- Recruiting and training new employees.
- Controlling daily business operations.
- Continuously monitor and improving customer satisfaction.

- Coordinating the delivery of products between stores and vendors.
- Assigning and updating employee plans on a weekly basis, as well as preparing related monthly reports.
- Keeping records of all clients in the form of reports / spreadsheets.
- Coordinating the weekly staff routes.
- Conducting employee assessments.
- Training new employees and assessing existing staff quarterly.

March 2007- June 2007 Best Renovierung, Mannheim / Germany

Position Work internship
Activities / responsibilities • Responsible for receiving the orders duly signed and approved by finance
• Professional interaction with customers both in person and in the call-centre
• Respond to customer queries
• Solve problems that may arise through appropriate channels
• Prepare all training tools
• Prepare the production budget
• Maintain and improve budget limitations to meet the company's
annual objectives and standards
• Prepare annual and weekly staff requirements
• Data entry