Associate Consultant
HCLTech
Total years of experience :12 years, 11 Months
• Optimize system performance and network connectivity, ensuring high availability and minimal downtime.
• Deliver technical support for hardware, software, and network issues to enhance end-user satisfaction.
• Swiftly address and resolve user inquiries and technical challenges.
• Facilitate software installations, configurations, and efficient account management for users.
• Implement robust security protocols to safeguard systems and data against cyber threats.
• Conduct regular backups and enforce disaster recovery strategies to maintain data integrity.
• Install, configure, and manage server infrastructure to support organizational needs.
• Monitor server health, manage resource allocation, and review system logs for anomalies.
• Administer user accounts, setting appropriate permissions and access controls.
• Oversee virtualized environments, optimizing performance using VMware and similar technologies.
• Execute strategic system upgrades and replacements, ensuring seamless integration.
• Rigorously test system modifications to guarantee stability and compatibility.
• Coordinate with key stakeholders to facilitate smooth system transitions and minimize operational impact.
• Produce detailed reports on system metrics, incident management, and resolution outcomes.
• Maintain a comprehensive inventory of IT assets, including hardware and software licenses.
• Mentor junior staff, sharing expertise to foster team growth and knowledge development.
WORK EXPERIENCE
• Expertise in User Account Management and Group Policy Administration.
• Proficient in Active Directory operations, including User, Computer, and OU management.
• Skilled in data protection with proficiency in Retrospect and Symantec backup solutions.
• Oversight of LAN/WAN infrastructure, ensuring robust performance and reliability.
• Rapid identification and resolution of network issues, minimizing downtime.
• Effective troubleshooting of technical problems for end-user support.
• Monitoring and supervision of Network & Server performance tools.
• Daily troubleshooting of systemic and network-related issues.
• Development and management of detailed network documentation.
• Consistent preparation of daily and monthly network performance reports.
• Diligent maintenance of internet and MPLS Link Downtime logs.
• Accurate asset management of networking equipment inventory.
• Provision of remote technical assistance for efficient issue resolution.
• Commitment to providing exceptional onsite technical support.
• Expertise in Windows Server installation and operating system deployment.
• Proficient in server and network rack setup and configuration.
• Skilled in domain network creation and administration.
• Adept at DHCP management, including scope configuration.
• Effective management of resource access control.
• Designed and structured Group Scope and Organizational Units.
• Spearheaded Windows Deployment Service (WDS) initiatives.
• Administered Active Directory user accounts, rights, and security, ensuring robust NTFS and file permission protocols.
• Provided expert desktop support and conducted daily technical troubleshooting.
• Managed and configured Windows operating systems, ensuring optimal performance.
• Conducted rigorous testing of computer systems to guarantee functionality.
• Maintained and resolved issues with printers, scanners, and other peripheral devices.
• Facilitated system integration with remote regional offices to enhance business operations.
• Designed and implemented efficient local area networks (LAN) for small office setups.
• Administered LAN installations, configurations, and maintenance across the organization.
• Managed user accounts, setting access permissions aligned with business requirements.
• Implemented robust security measures, including antivirus software, to protect internet operations.
• Delivered comprehensive software application training to staff members.
• Strategized IT enhancements, proposing tech solutions to meet business challenges.
• Configured cohesive networks, enabling seamless remote access and integration of various equipment.
• Troubleshot issues with WANs, servers, routers, LANs, and switches, coordinating with vendors for resolutions.