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Amar Mahaseth, IT Support Engineer

Amar Mahaseth

IT Support Engineer·Mahavir Shree International Pvt. Ltd.

Nepal

Bachelor's degree, Computer Systems Engineering

Work experience

Total years of experience: 1 years, 4 months

IT Support Engineer

July 2025 - Present

Mahavir Shree International Pvt. Ltd.

Kathmandu, Nepal

July 2025 - Present

• Provide L1& L2 IT support for airport and airline systems at Tribhuvan
International Airport.
• Support ARINC (Collins Aerospace) infrastructure and passenger processing
systems, including CUPPS, BRS, Self-Check-In Kiosks, boarding pass printers, and
scanners.
• Administer Windows Server, Active Directory, Group Policy, and user access
management.
• Monitor and troubleshoot servers, network connectivity, and enterprise
applications.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

IT Consultant

April 2025 - July 2026

Helvetas Nepal.

Biratnagar, Nepal

April 2025 - July 2026

• Assigned to the Ministry of Water, Irrigation and Energy under the Provincial
Support Programme (PSP).
• Provided IT support for Windows desktops, laptops, printers, and end-user devices.
• Installed, configured, and troubleshot hardware, software, and operating system
issues.
• Assisted with LAN connectivity, network troubleshooting, and IT infrastructure
support.
• Performed system setup, software installation, routine maintenance, and IT
documentation.

Company industry:
Non-profit Organization
Job role:
Information Technology

Education

University of Sunderland UK

January 2025

January 2025

Bachelor's degree, Computer Systems Engineering

Nepal

Skills

ACTIVE DIRECTORY

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

DESKTOP SUPPORT

Intermediate

HARDWARE TROUBLESHOOTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT 365

Intermediate

MICROSOFT AZURE

Intermediate

PROFESSIONAL NETWORKING

Intermediate

TECHNICAL SUPPORT

Intermediate

WINDOWS SERVERS

Intermediate