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Abdullah Malik, Project Manager – Service Operations

Abdullah Malik

Project Manager – Service Operations·Accenture Federal Services

Saudi Arabia

Master's degree, Information Technology Management

Work experience

Total years of experience: 9 years, 2 months

Project Manager – Service Operations

January 2024 - January 2026

Accenture Federal Services

Washington, United States •Hybrid

January 2024 - January 2026

• Managed Targeted Support Team of 10 specialists delivering service integration and support chain
improvement across IT, systems, and equipment support.
• Led integration of change initiatives with KSA and European suppliers to resolve service performance
and availability issues.
• Managed effective change and configuration control processes with Engineering and IT teams,
maintaining design integrity of the support solution.
• Lead for senior customer engagement with US federal agencies on support solution issues and targeted
projects.
• Set and maintain standards for project status reporting.
• Developed team through coaching and IDPs; created a 2-year succession plan ensuring capability
growth and knowledge retention.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Technical Project Manager

January 2023 - January 2024

Accenture Saudi Arabia

Riyadh, Saudi Arabia •Hybrid

January 2023 - January 2024

• Managed 4 concurrent client facing technology implementation projects for government and enterprise
clients, overseeing timelines and budgets.
• Developed and maintained detailed project plans, Gant charts, and milestone trackers
• Coordinated with technical teams, business stakeholders, and client counterparts to align on
requirements, dependencies, and delivery milestones.
• Tracked risks and dependencies proactively resolving issues to prevent delivery delays.
• Prepared weekly executive presentations and structured status reports for C-level stakeholders,
improving decision-making speed by 25%.
• Facilitated 20+ workshops and technical coordination sessions to support process rollout and delivery
framework adoption.
Company industry:
Business Consultancy Services

Project Coordinator – Digital Transformation

January 2021 - January 2023

Oracle Corporation

Austintown, United States •Hybrid

January 2021 - January 2023

• Supported delivery of cloud infrastructure and AI platform projects for US public sector
clients, managing timelines and cross-functional coordination.
• Maintained comprehensive project documentation including MoMs, RAID logs, and
action trackers for 8 major engagements.
• Acted as primary liaison between technical delivery teams and business stakeholders,
ensuring clear communication and alignment on scope.
• Supported governance processes and quality assurance reviews to ensure compliance
with delivery standards and client SLAs.
Company industry:
IT Services

Technical Operations Analyst

January 2019 - January 2021

National Information Technology Board

Islamabad, Pakistan

January 2019 - January 2021

• Monitored project progress, dependencies, and resource allocation, maintaining detailed
documentation for leadership reporting.
Company industry:
IT Services

Digital Marketing Manager

January 2017 - January 2018

Al Hokair Group – Hospitality Division

Riyadh, Saudi Arabia

January 2017 - January 2018

& Entertainment Marketing
• Led digital marketing for 15+ hospitality properties across KSA including hotels, resorts, and entertainment
centers targeting GCC and international tourists.
• Executed 360° performance campaigns: Managed SEO, PPC, Meta/Facebook Ads, Google Ads, and OTA
partnerships to drive direct bookings. Increased direct online revenue 32% YoY and grew social
engagement 140% through Arabic-first content strategy.
• Owned CRM & email automation: Implemented HubSpot for guest lifecycle campaigns; improved repeat
booking rate by 22% via segmented offers and loyalty programs.
• Brand & influencer partnerships: Developed collaborations with Saudi travel influencers and media outlets
to promote Riyadh Season and regional tourism. Managed SAR 2.4M annual digital budget with full ROI
reporting.
• Market insights: Monitored competitor activity, customer preferences, and Vision 2030 tourism trends to
inform quarterly strategy. Presented monthly dashboards to C-suite.
Company industry:
Hospitality & Accomodation

Digital Marketing Specialist

January 2016 - January 2017

Flynas

Riyadh, Saudi Arabia

January 2016 - January 2017

• Social media & content: Managed Arabic/English social channels with 500K+ followers. Launched
influencer campaigns for new KSA domestic routes, achieving 3.2M reach in Q4 2016.
• Analytics & reporting: Used Google Analytics and internal BI tools for daily tracking of bookings, ROAS, and
funnel drop-off. Provided insights to Revenue Management and Sales teams.
• Cross-functional alignment: Collaborated with Operations, Revenue, and Customer Service to ensure
marketing promises matched on-ground delivery and guest experience.
Company industry:
Airlines

Education

Carnegie Mellon University

January 2023

January 2023

Master's degree, Information Technology Management

United States

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Binary University Of Management And Entrepreneurship

August 2019

August 2019

Bachelor's degree, Computer Science

Malaysia

Middle East International School

June 2015

June 2015

High school or equivalent, high school

Saudi Arabia

Skills

Media Writing

Expert

Management

Expert

Team Leadership

Expert

Cyber Security

Intermediate

Communications

Expert

AIRTABLE

Intermediate

PROJECT RISK MANAGEMENT

Intermediate

RISK MITIGATION

Intermediate

SCHEDULING

Intermediate

SPREADSHEETS

Intermediate

CONSULTING

Expert

Customer Service

Expert

PROJECT PLANNING

Expert

STAKEHOLDER MANAGEMENT

Expert

MICROSOFT OFFICE 365

Expert

Business Development

Expert

Project Management

Expert

Marketing

Intermediate

Operation

Expert

Microsoft Office

Expert

Sales

Expert

Administration

Expert

Leadership

Expert

Team Management

Expert

Negotiation

Expert

Preparation

Intermediate

Data Entry

Expert

Microsoft Excel

Intermediate

Logistics

Expert

Public Relations

Expert

Event Planning

Expert

Event Management

Expert

operations

Expert

EXECUTIVE LEADERSHIP

Intermediate

GOVERNANCE

Intermediate

DOCUMENT PROCESSING

Intermediate

PLANNING

Intermediate

PRESENTATION SOFTWARE

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

TIMELINES

Intermediate

WEB SERVICES

Intermediate

Oracle

Beginner

Java

Beginner

Solution Architecture

Expert

IT Project Management

Expert

Science

Intermediate

Cloud Computing

Beginner

MS Project

Expert

SAP

Beginner

Integration

Expert

Engineering

Intermediate

Digital Marketing

Expert

Graphic Design

Expert

Social Media

Expert

Google Adwords

Intermediate

Social Media Marketing

Intermediate

Google Analytics

Intermediate

SQL

Beginner

Data Analysis

Expert

Teamwork

Expert

Business Analysis

Expert

DIGITAL TRANSFORMATION

Intermediate

Languages

English

Expert

Arabic

Expert

Urdu

Expert

Spanish

Intermediate

Training and Certifications

Certifications
Project Management Professional (PMP)
Project Management Professional (PMP)
CISSP
Cisco
Jan 2025

Hobbies and interests

Gaming

Esports Team Captain 2021-2022 Recruited, coached, and led a 6-player roster to semifinals in Red Bull Campus Clutch MENA. Top 0.5% Global – Valorant / Apex / Call of Duty Ranked | 2023-2024 Achieved Radiant/Immortal or Master tier in ranked competitive play, top 500 leaderboard regionally.