Technical Support Engineer
Intertec Systems
مجموع سنوات الخبرة :9 years, 10 أشهر
1)Understanding the Business Requirement Specifications and designing Test Cases, Preparing Test Scripts, and Execution of Test Scripts.
2)Analyzing Test Results, Interacting with developers to fix the issue.
3)Managing End-User Salama Support Requests through JIRA Issue Tracking Software and support the Users through in Person and Remote Support.
4)Installation, Configuration and Troubleshooting of Citrix Receiver Client for windows.
5)Installation and configuration of End User Devices (Laptops, Desktops, Scanners, printers etc.)
6)Coordinating with network Team for New network port creation, Existing Port Troubleshooting and new Device Connection to Network
7)Involving in project meetings and communicate with clients as per requirements.
8)Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
9)Managed deployment of new machines and new software installation
10)Testing work stations for smooth connectivity and ensuring proper functioning
1) Technical Support Services: Provide technical support via telephone and email requests from internal users for all PC hardware, software and associated peripherals. Install and perform minor repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software’s
2)IT Hardware Maintenance: Manage the existing PCs and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures. Assisting in the compilation and maintenance of an accurate inventory of hardware and software
3. Install and manage complete IT setup including hardware and software setup across multiple locations with all over 300+ branches in India.
4. Configuration of MS Outlook and Lotus Notes and its troubleshooting
5. Carrying Out Preventive Maintenance of IT Systems
6. maintain servers, hardware, and software on Windows platform
7. Install and manage complete IT setup including hardware and software setup across multiple location with all over 100+ branches in Kerala
8. Provided functional and technical support, troubleshooting and diagnosing hardware and software problems
9. Trouble-shoot customers’ software and hardware printing problems over the phone ensuring that the issue is resolved, escalated or dispatched
10. Local and Network Printer configuration, troubleshooting
11. Maintaining records of software licenses
• Hands-on experience providing work instructions and resolving electronic process issues in circuit board assembly environment.
• Planning and executing of the man power and work schedule to meet volumes with good
Productivity through optimal manpower utilization
• Communication with administration staff for receiving and conveying information to resolve concerns and issues
B.Tech (Electronics & Communication Engineering) MG University
12th (XII) VVBCS. Angamaly CBSE 63.8% 2008
10th (X) VVBCS. Angamaly CBSE 66.8% 2006