Amar Babu

• End-user support in all hardware, software and network-related problems
• Server support maintenance & upgrades in hardware and network basic troubleshooting, good knowledge in Active directory and Domain controller
• Good knowledge with office365, Microsoft Teams and Microsoft Intune.
• Assists in the identification and resolution of programs applications, hardware machine, data or system software and hardware problems.
• Configured Group Policy Objects to create a secure Windows Infrastructure.
• Comprehensive knowledge of Exchange Servers & Active Directory Services.
• Fair knowledge on deploying Windows Operating System image with Microsoft Deployment Toolkit (MDT), Windows Automated Installation Kit (WAIK), Operating System Deployment (OSD), Windows Deployment Services (WDS)
• Ability to communicate professionally with customers with strong customer service skills.
• Assists in the assessment and preparation of facilities for installation of network components, including the assembly of cable and connectors, printers, modems, switches.
• Supported the integration of workstation peripheral hardware such as printers, modems, network cards, cables, telephone lines, etc.
• Provides technical services by assisting with problem resolution and coordinating problem-solving with staff.
• Support, maintain and upgrade, Call Center applications such as Verba, and full integration with Skype for Business.
• Monitors, evaluates and debugs network systems and coordinates technicians and follow up with training and new technologies with engineers and in house training Assists with Designs and implements or the installation of network systems.
• Familiar with backup and restore types
• Maintain, configure SAP with HEC Servers, and auto-login with SAP SingleSignOn Certificates.

* Phone support outsourcing
* Provide email, chat and social media engagement services
* Product and Service Activations
* Warranty Processing
* Dispatch Support