Student Services Manager
Hult International Business School
Total years of experience :18 years, 4 Months
Student Services Coordinator (Sep 2013 - Present) . Act as the first point of contact for Executive MBA students and the Hult Student Association members. Organize non-academic events for 500 students. Coordinate the school's largest Executive Education program. Reporting to Head of Student Services.
• Executed the largest Executive Education program for du Telecommunications with 100 students in four cohorts, receiving high student satisfaction ratings. Manage and develop the client relationship with du's Head of Learning and Development, coordinated faculty and consultants to facilitate program.
• Facilitated prompt and accurate resolution of Executive MBA student's queries and problems, achieving an 85% resolution rate in record time.
• Organised ten sports and social events increasing attendance rates from previous year by using student surveys to ascertain student needs and stay in touch with student requests..
• Liaised with the Hult Student Association in responding to their suggestions and requests by timely escalation of items with senior management.
• Recognized by students and colleagues as a one of the most efficient and helpful staff members.
Global Talent Coordinator (Dec 2012 - Oct 2013) . Co-led the launch of a headhunting service to connect 1, 200 employers with 2, 000 students globally. Coordinated the Middle East and Asia teams to match talent with client's needs, resulting in 300 interviews and 50 job offers. Reported to Senior Director level.
• Screened and shortlisted candidates for over 600 client job opportunities.
• Managed Asian client's interaction obtaining job requirements, walking them through proposed talent, organising interviews and driving closure of job offers.
• Worked with Career Advisors developing resume building capabilities to make students more employable. Drove the rate of students with quality resumes from 40% to 70% in three months.
• Administered, customized and worked with the salesforce.com platform, creating statistical reports and dashboards to track and encourage performance of a global team of 17.
Teaching a range of English classes for all levels from one-on-one to examination preparation.
Two roles, one within the Ministry and then I was seconded from the main Ministry of Education Office to work with a team of five others for the Minister of Education in Parliament. I managed the receipt of all incoming questions/complaints and requests for Official Information related to Education from the public and fellow Ministers of Parliament. Then, assigned these complaints and requests for appropriate action ensuring appropriate responses were developed in accordance with national law and manage their dispatch.
Ministerial Assistant for the Office of the Minister of Education (Jul 2010 - Jun 2011) . Seconded from the main Ministry of Education Office to work with a team of five others for the Minister of Education in Parliament. Manage the receipt of all incoming questions/complaints and requests for Official Information related to Education from the public and fellow Ministers of Parliament. Assign these complaints and requests for appropriate action ensuring appropriate responses are developed in accordance with national law and manage their dispatch.
• Processed 50 incoming and 50 outgoing public enquires daily and 3 Official Information Act requests/deliveries per week.
• Decreased ministerial process time by 25% over 6 months.
• Provided bi-weekly statistical reports to the Minister of the categories and severity of public queries, questions and complaints.
• Established tracking systems for all incoming and outgoing Ministerials and shared with the Ministry of Education.
• Made judgment calls on priority levels of public queries/complaints and assigned for appropriate action.
MINISTRY OF EDUCATION-New Zealand Jan 2010 - Jun 2011
New Zealand's Ministry of Education working to build and sustain and world-leading education system.
Ministerials Assistant, Early Childhood and Regional Education (Jan 2010 - Jul 2010) . Within a team of three, manage the receipt of all incoming questions/complaints and requests for Official Information, related to early childhood and regional education, from the public and, fellow Ministers of Parliament. Assign these for appropriate action, ensure appropriate responses are developed in accordance with national law and manage their dispatch.
• Processed 20 incoming and 20 outgoing public enquires daily and 1 Official Information Act requests/deliveries per week.
• Collaborated with advisors in the Early Childhood and Regional Education department in order to deliver appropriate and timely responses to public queries on behalf of The Minister.
• Complied information to be released under the Official Information Act and ensured copies were made, appropriate names were omitted and procedures were followed in accordance with the law.
ON THE EDGE TRUST-Wellington, New Zealand 2009
A leadership development social enterprise committed to the advancement of leadership among New Zealand teens. Started and run by Youth, for Youth.
Volunteer. Supporting Management/Operations in preparation for and throughout the annual conference.
+971 (50) 566 8530 • a.j.dittmer@gmail.com
Previous Positions
ENTERPRISE RECRUITMENT, Temp Agent - Wellington, New Zealand 2009
DATAMAIL, Data Analyst - Lower Hutt, New Zealand periodic 2005 - 2009
At Otago I completed a Bachelor of Science majoring in Psychology and a Bachelor of Commerce major in Human Resource Management. I was offered scholarships from both departments to continue my education into Masters level however I decided at the time I preferred to gain more real world experience before taking on further academic study.
Bachelor of Science in Psychology, with dual degree in Commerce 2005 - 2008 UNIVERSITY OF OTAGO-Dunedin, New Zealand • Major in Human Resource Management.