CRM Consultant
MVP Tech
Total des années d'expérience :17 years, 8 Mois
1. Track It - Customer Portal- (Apr 2013 - Till Date )
A new Customer portal for the prestigious Jumeirah Group who owns the Burj Al Arab.
2. Website Development & Search Engine Optimization- (Dec 2012 - Mar 2013)
3. Marketing Automation & Project Management- (Sep 2012 - Nov 2012)
4. Material & Inventory Management - (Apr 2012 - Aug 2012)
5. Human Resource & Recruitment Management - (Jan 2012 - Apr 2012)
6. Call Center - (Aug 2011 - Dec 2011)
1. Customer Engagement Application- (Nov 2010 -Aug 2011)
Company: UST Global
Client: DELL Inc
Location: Trivandrum, India
Team Size: 10
Role: Team Lead/ Systems Analyst
Tools: Salesforce CRM, Apex Data Loader, Eclipse IDE
DELL uses several methods to engage the Customers. This includes booking a room for the stay, Site
visits, tours. To automate the process DELL converted the existing system to Salesforce.
Implementing solution in Salesforce.com will facilitate in automating such processes which will be much more effective of running the Customer Engagement process and thus will help the organization in achieving better ROI on its various initiatives.
2. PEROT-II- (May 2010 -Jul 2010)
Company: UST Global
Client: DELL Inc
Location: Trivandrum, India
Team Size: 15
Role: Senior Software Engineer
Tools: Salesforce CRM, Apex Data Loader, Eclipse IDE
Migrate Legacy Perot Systems CRM to Dell's SFDC instance.
3. Kinneys- (Jul 2009 - Apr 2010)
Company: UST Global
Client: Strategic Growth Inc
Location: Trivandrum, India
Team Size: 2
Role: Software Engineer
Tools: Salesforce CRM, Apex Data Loader, Eclipse IDE
The project will allow sales people to efficiently send an email concerning a single candidate to many hiring managers at one time. Upon the emails being sent a record of the email as well as a submission record will be created.
4. Account Plan- (Mar 2008 to Apr 2009)
Company: UST Global
Client: DELL Inc
Location: Trivandrum, India
Team Size: 10
Role: Software Engineer
Tools: Salesforce CRM, Apex Data Loader, Eclipse IDE
Project aims to develop Account Plan tool in salesforce..
5. Multi-District Litigation Tool- (Aug 2007 -Dec 2007)
Company: UST Global
Client: WellPoint
Location: Trivandrum, India
Team Size: 10
Role: Software Engineer
Tools: RAD
Database: Oracle
This Project is a single system to standardize claims editing for all CCB business segments, Achieve flexible and rapid policy rule creation, Improve compliance with Multi-District Litigation (MDL) or Managed Care Settlement. Facilitates transparency in editing of Claims for providers.
6. Chat Server- (Jun 2007 -Aug 2007)
Company: UST Global
Client: UST Global
Location: Trivandrum, India
Team Size: 4
Role: Software Engineer
Tools: Eclipse IDE, SQLYog
Server: Tomcat
Database: Oracle
This application is the customized form of Chat server. This application is using for chatting in LAN. To start chatting you must be connected with the server after that your message can broadcast to each and every client.
7. Requirement Traceability Matrix- (Mar 2007 -May 2007)
Company: UST Global
Client: WellPoint
Location: Trivandrum, India
Team Size: 5
Role: Software Engineer
Tools: NetBeans 5.5, SQLYog
Database: mySQL
This application is the customized form of Requirement Traceability Matrix. It helps employees to trace and handle all requirements and helps project managers to trace the requirements of all his projects.
8. Attendance Tracker- (Jan 2007 -Mar 2007)
Company: UST Global
Client: UST Global
Location: Trivandrum, India
Team Size: 2
Role: Software Engineer
Tools: Eclipse IDE, SQLYog
Database: mySQL
This application is the customized form of Attendance Tracker. It helps employers track log INs and OUTs of the employees to the system.
B.Tech in Electrical and Electronics Engineering from Mar Athanasius College of Engineering Kothamangalam, Kerala during 2002 – 2006, with 76.50%
