Ambreen Fatima

Deal with customers on call, Provide product knowledge, resolve issues (related to customer accounts, cards, and internet banking), troubleshoot internet banking and mobile app issues, create proper complaints and forward them to relevant departments, generate fraud complaints and prepare reports to send to the department, handle remittance, card, and other issues.

Manage customer inquiries, service requests, and complaint resolution while ensuring high standards of customer satisfaction.
Support banking operations and transaction-related activities through CRM, UMS, T-24, E-Pay Meezan World, and 1-Link FTDH
platforms.
Coordinate with branches and internal departments to facilitate operational efficiency and timely resolution of customer concerns.
Maintain accurate records of customer interactions, transactions, complaints, and service requests in accordance with banking
procedures.
Support compliance-related processes by ensuring adherence to internal policies, operational controls, and customer verification
requirements.
Assist in customer due diligence activities and maintain awareness of TMS, compliance, and fraud risk management practices within
the banking environment.
Handle customer communications and correspondence while ensuring professional service delivery and regulatory compliance.
Contribute to Islamic Banking operations by supporting customer relationship management and service excellence initiatives.
Support finance, accounts, and corporate banking functions through effective coordination and operational assistance.
Ensure accuracy, confidentiality, and integrity of customer information while maintaining compliance with organizational standards.