عميد هاشم

Since 2021, I have been employed by Emirates Health Services in their Information Technology sector. In this capacity, I collaborate with cross-functional
teams and oversee pivotal projects aimed at enhancing overall performance.
My projects / tasks primarily focuses on the following areas:
1. Implementation Lead for Global Star Rating System (7 Stars)
2. Lead for UAE Digital Government Online Services Index (DGOSI) Compliance
3. Government Excellence (GEM 2.0) Preparation
4. Quality and Compliance Management
5. Performance Management
6. Benchmarking studies
7. Innovation management

In 2017, I began my tenure with CICS as a Strategy & Organizational Development consultant. I successfully delivered over 30 projects primarily focused
on the UAE's Government and Semi-government sectors.
My projects / tasks primarily focuses on the following areas:
1. Global stars rating system for services
2. strategy formulation and implementation
3. Quality assurance & Management Systems standards
4. Organizational Restructuring
5. Policies development
6. business process management
7. Studies and Researches
Key Clients: ministry of health and prevention, ministry of Finance, Emirates transport, Ministry of education, Dubai Police, Ministry of Tolerance,
Ministry of Culture and Knowledge Development, The Department of Town Planning and Survey-Sharjah, Fujairah chamber of commerce and industry,
Mohammed Bin Rashid Space Centre, Department of ports and customs - Ajman, Dibba Al Hisn Municipality .

Worked with Quality Team in customer care
department
Review and analyze the incoming calls received by
call centers, assess them according to specific KPIs,
and provide performance reports to the team leader.