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تم إلغاء حظر المستخدم بنجاح
عميد هاشم, Quality & Operations Specialist

عميد هاشم

Quality & Operations Specialist·emirates health services

الإمارات العربية المتحدة

بكالوريوس, Industrial Engineering

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 1 أشهر

Quality & Operations Specialist

نوفمبر 2021 - حتى الآن

emirates health services

دبي، الإمارات العربية المتحدة

نوفمبر 2021 - حتى الآن

Since 2021, I have been employed by Emirates Health Services in their Information Technology sector. In this capacity, I collaborate with cross-functional
teams and oversee pivotal projects aimed at enhancing overall performance.
My projects / tasks primarily focuses on the following areas:
1. Implementation Lead for Global Star Rating System (7 Stars)
2. Lead for UAE Digital Government Online Services Index (DGOSI) Compliance
3. Government Excellence (GEM 2.0) Preparation
4. Quality and Compliance Management
5. Performance Management
6. Benchmarking studies
7. Innovation management

مجال الشركة:
الاستشارات الإدارية

Strategy & Organizational Development consultant

نوفمبر 2017 - أكتوبر 2021

Corporate Intelligence Consultancy Services (CICS)

دبي، الإمارات العربية المتحدة

نوفمبر 2017 - أكتوبر 2021

In 2017, I began my tenure with CICS as a Strategy & Organizational Development consultant. I successfully delivered over 30 projects primarily focused
on the UAE's Government and Semi-government sectors.
My projects / tasks primarily focuses on the following areas:
1. Global stars rating system for services
2. strategy formulation and implementation
3. Quality assurance & Management Systems standards
4. Organizational Restructuring
5. Policies development
6. business process management
7. Studies and Researches
Key Clients: ministry of health and prevention, ministry of Finance, Emirates transport, Ministry of education, Dubai Police, Ministry of Tolerance,
Ministry of Culture and Knowledge Development, The Department of Town Planning and Survey-Sharjah, Fujairah chamber of commerce and industry,
Mohammed Bin Rashid Space Centre, Department of ports and customs - Ajman, Dibba Al Hisn Municipality .

مجال الشركة:
الاستشارات الإدارية

Trainee

يوليو 2015 - ديسمبر 2015

Palestinian Telecommunication Company (Paltel)

xz,0,0

يوليو 2015 - ديسمبر 2015

Worked with Quality Team in customer care
department
Review and analyze the incoming calls received by
call centers, assess them according to specific KPIs,
and provide performance reports to the team leader.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
مراقبة الجودة

التعليم

جامعة النجاح الوطنية

ديسمبر 2015

ديسمبر 2015

بكالوريوس، Industrial Engineering

فلسطين

Skills

Performance Management
Expert
Performance Management
Expert
Quality Control
Expert
Quality Control
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Feasibility Studies
Expert
Feasibility Studies
Expert
Strategy Development
Expert
Strategy Development
Expert
Organizational structures
Intermediate
Organizational structures
Intermediate
BUSINESS EXCELLENCE
Intermediate
BUSINESS EXCELLENCE
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEAN SIX SIGMA
Intermediate
LEAN SIX SIGMA
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
Business process management
Expert
Business process management
Expert
Policies Development
Expert
Policies Development
Expert
Surveys, Benchmarking & concept paper
Expert
Surveys, Benchmarking & concept paper
Expert
Strategic Planning & Development
Expert
Strategic Planning & Development
Expert
management Systems
Intermediate
management Systems
Intermediate
performance management
Intermediate
performance management
Intermediate
Performance Management
Expert
Performance Management
Expert
Quality Control
Expert
Quality Control
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Feasibility Studies
Expert
Feasibility Studies
Expert
Strategy Development
Expert
Strategy Development
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

العضويات

Institute of Industrial and Systems Engineers (IISE).

Events coordinator

March 2014

التدريب و الشهادات

التدريب
Lean 6 sigma
AL mentor
Nov 2020
Crises Management
AL mentor
May 2020
Risk Management
AL mentor
Oct 2020
Total Quality Management
AL mentor
Aug 2020
Strategic Management
AL mentor
Sep 2020