محمــد أميـــن أبـــوراس

• Forecast and budget sales/expenses to achieve profitability objectives on a monthly basis.
• Track results daily to determine effectiveness and percentage of achieved forecast via the daily operating controls.
• Hold meetings with team to determine: Deal status, salesperson performance with face-to-face inquiries and telephone inquiries, direct follow-up practices, direction on coaching/training requirements, trade-in and reconditioning status.
• Counsel and appraise team quarterly.
• Manage and direct all sales administration as necessary.
• Help sales team to close sales.
• Set quantitative and qualitative goals and objectives for sales team on a monthly basis.
• Set goals and objectives to achieve desired customer enthusiasm levels. The measurements for these goals are to be based upon Delivery Satisfaction reports/surveys, referral and repeat customers.
• Maintain knowledge on all aspects affecting the sales and marketing of vehicles. (E.g. Market trends, vehicle prices new & used, competitors' promotions, etc.).
• Manage relationship internally with other departments within company and externally with vendors, business associates, and dealers.

- Greet customers with a sincere and warm welcome and ensure they are aware you are there to help.
- Ask open questions to find out customers needs.
- Recommend, select and locate the correct vehicle for the
customer's needs.
- Provide information about in our company offers, promotions.
- Receive and process cash and installment payment.
- Maintain a customer friendly and customer focused environment at all times.
- Guarantee a high level of customer service at all times.
- Educate and guide customers about FORD, LINCOLN.
- Ensure Company standards are complete and the Showroom is prepared for the next trading day.

- Understanding the features of the vehicles and explain all the features to the prospective customers who ask about the model or directly come to the showroom to look at the car.
- Warm welcome to the customers
when they come to the showroom and create strong customer friendly relationship with the customers.
- Understanding the customer's wants and needs and present the car model according to customer ‘s taste and preferences.
- Suggesting the customer to have the chance to make a test drive for the vehicle which he's interested in.
- Closing the deal with the customer in a professional way.
- Following up my customers through telephone or e-mail
to make sure that they are highly satisfied with the vehicles which they choose.
- Attending all the training programs conducted by the company, Noting all the points, features, capabilities of each car model.

• Developing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
• Assist in the development and implementation of marketing plans as needed.