Ameena Mohammed

Produces correspondence, manuscripts, notes, summaries, meeting minutes and other material from a variety of sources
•Develops and maintains departmental files, documents, data files and confidential information
•Answers incoming telephone calls and refers to appropriate personnel for proper handling
•Gathers and summarizes data for projects, studies and reports
•Monitors accounts and budgets and researches policies and procedures
•Responds to requests for information concerning office and organizational procedures, programs and other activities/functions
•Coordinates special functions and/or programs as assigned, including special studies, surveys, publications, etc.
•Serves as a liaison between departments and others within and/or external to CCAD

Perform and manage all the activities within the Executive Director’s office including office management, implementation of procedures, process management, records management and diary management
Develop and implement administrative systems as and when needed to increase efficiency
Effectively design, maintain and update an filling system
Ensure protection, security and confidentiality of all files, records and reports
Responsible for calendar management
Arrange travel schedule and reservations of the faculty
Arrange and announce group meetings
Coordinate efforts for program, vendor, faculty, candidate and seminar visitors (i.e. Follow up on travel details, room booking, visit agenda
Coordinate with HR to hire and check the renewal process for the Research Support Staff (Post-Doctoral Researchers, Research Engineers, etc.):-
A general overview of the process is as follow,

Faculty works with Program Admin Assistants (PAA) in preparing all hiring/extension documents and compiling the same.
PAA work with HR directly on getting the necessary security clearance approvals for new hires.
PAA works with Office of the Dean of Engineering in getting the offer issued.
Faculty and PAA send out approved Offer and on receiving acceptance PAA coordinate with HR for the onboarding and contracts.

Handling inbound calls related to Billing, Technical complaints related mobile phones.
Process includes Inbound Customer Care activity.
Working on operational tools like Cisco, Siebel, Bscs.
Coaching and guiding the new agents for OJT (On job training).
Assist Floor if there is any requirement for floor support.
Senior advisor of the team.
Escalation calls handled in the absence of the team leader on the floor.
Handling more than 80 calls per day with the quality standards rated on 100 scales.
From October 2009, Moved to Corporate Strategy & Strategic Marketing
As Team Administrator (As a Personal Assistant for the VP)
Key Roles:
* Maintains calendars, schedules and co-ordinates appointments
* Receive calls, take and relay messages
* Prepare routine correspondence
* Take dictation in shorthand and transcribe to PC accurately
* Organize travel and hotel bookings
* Operate a variety of office equipment like fax machine, copier, printer,
Fax-to-email and similar.

Department.
Specialized in dealing with black listed customers who took loans
From the bank and went to their country without paying.
My job was to file police cases against them.
Dealt with agencies across the world to find the customers.

Job Consultant out calling UAE Nationals for job vacancies in various companies.