Customer Service Specialist
Adidas Emerging Markets
مجموع سنوات الخبرة :13 years, 7 أشهر
Process, co-ordinate and investigate customer shipment claims or return requests by ensuring adherence to Company’s policies, procedures and programs.
Ensure achievement of financial targets and objectives by supporting business on delivery of sales.
Continually working with team towards meeting organizational goals by improving business standards, service levels and financial results.
Maintaining reports related to order book KPI’s and transactional activities of the team.
Responsible for timely and accurate Order entry and Processing.
Reviews Order Book to ensure Customer Required Delivery is achieved.
Providing accurate product information, stock availability, pricing, routing and any other speciality services.
Prepare article master reports detailing material composition and pricing.
Assisting and supporting internal partners, which include Sales, Marketing, Finance, Operations teams.
Delivering the highest level of customer service by responding in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
Responsible for handling the entire portfolio of clients in order to process their investment products and provide timely resolution of service issues.
Assisting Relationship Managers in meeting client requirements for service as well as product related queries.
Preparing the documents for subscription/redemption of Mutual Funds, Derivatives, Fixed Income Securities, and Structured Notes, Insurance products of Zurich International, Alico Life and Oman Insurance, New Leverage, Secondary Loan, Collateral Swap and Overdraft.
Maintenance of loans in delinquencies and erosion.
Enhancing process efficiency through accurate client-query resolution, hence closing the loop with client and minimizing ‘repeat’ queries.
Checking application documents to ensure in-line with Bank policy.
Coordinating between Sales teams and Product, Operations, Credit, Branch, Marketing teams etc. to support Sales teams & generating monthly incentive reports.
Updating the KYC of the customer on an annual basis.
Initiating Fund Transfers and updating customer investment profile rating as per client instructions.
Maintain good relationship with NRI clients through periodic calling.
Maintain various MIS required for various projects.
Assisting clients to open NRE, NRO and DMF accounts, book NRE/NRO/FCNR deposits and repatriation of account.
Initiate projects to improve service standards to NRI clientele & assist in the development of a customer service policy for the company
Investigate and report on technical issues & escalate operational issues to senior management.
Proactively develop measures to retain key customer accounts.
Identify fraudulent /forged documents or incorrect information and report to concerned team members for further investigation.
Prepare GRIP reports of the organization and handle files of Unit Heads essential from compliance point of view.
Update customer account details periodically
Manage Accounts Receivables through timely follow-up & collection.
Handle monthly closing of books and prepare financial statements along with other management reports.
Manage Accounts Payable & disburse petty cash.
Preparing weekly and monthly reports for Sales team to track achievement against monthly targets.
Perform bank reconciliations.