System Engineer
PARSONS INTERNATIONAL LIMITED
مجموع سنوات الخبرة :16 years, 4 أشهر
End User Support on All Parsons Sites.
Troubleshooting All Hardware Software Issues on Laptops Desktops & Workstations.
Maintaining Off Site Data Backup.
Configuring High End Machines for Designers CAD 3D Modellers Workstations With OS and other Required Applications.
Application Support on Engineering Applications.
Support on Encryption and Decryption of Hard drives.
Cleaning Infected Machines with IT Compliant Tools.
Maintaining Print Server with Tier 2 Access.
Support on Network Printing & Scanning.
Support Audio Video Conferencing on BT and Tandberg Systems.
Managing IP Telephones with Cisco Unified Communication Manager.
Maintaining Assets Stock.
Well versed with the Helpdesk Application/System (Service Manager, Asset Manager).
Use of Network ID in a Corporate Windows Active Directory Domain Environment.
Interactively troubleshoot Desktops, Laptop issues.
Escalate, report and follow-up on telecommunication issues (voice and data) with local telecommunication service providers.
Comply with company’s IT technical and operational procedures.
Setup, install and configure desktops (Windows 2000, XP, and Win 7…)
Provided On-Call and On-Site Support.
Extensive experience with industry standard IT operations related to Incident, Problem, Change, Risk Management, Disaster Recovery and Helpdesk processes and procedures
Configuring MDM and BES on IPhones & Blackberry Devices.
Customer Support Engineer
(Reporting to IT Manager)
At Supreme Education Council, Qatar
Support for Eset Smart security which includes installation on Antivirus Server and deploying on clients.
Ensuring regular updates and firewall configuration.
Cleaning infected Machines.
At Doha Bank
Administering Print Server (troubleshooting, joining & disjoining of Network printers).
Tier 2 Support on Active Directory.
GPO Reviews.
WSUS Basic Troubleshooting.
IT Helpdesk Coordinator (support users on Emails and Phone).
Assigning helpdesk Issues to the engineers and ensure that SLA’s are met.
Timely escalation of critical or unattended incidents.
Monitoring and analysis of daily issues handled by the Service Desk Team.
Providing support for Video Conference across International Branches.
Maintaining Asset Inventory.
Provide IT stock report to Manager for Replenishment.
Reporting Management about Business Impacts and SLA Violations.
Support for Blackberry/Iphone Backup & Restore.
Maintain the database of PC names.
Preparing Analysis for Decision Making.
PCs AMC.
Technical Support Expert
(Reporting to Team Manager)
Remote Support on Operating System and troubleshooting Hawdware & Software issues.
OS Installation and Parallel installation (XP, VISTA, WINDOWS 7).
Support on Desktops, Laptops, Printers, Scanners and Security Software.
Configuring Home Network.
Configuring printers on Wireless and wired Network.
Preventing computers from infections (virus) and troubleshooting virus related problems.
Troubleshooting issues related to internet both Wired and Wireless.
Troubleshooting issues related to Microsoft products such as MS Office \{Outlook, Excel, Word\} and Third party Applications
To resolve the queries related to ISP Technical issues.
Technical support for Dial up, DSL, Wireless connection, browsing and e mail related issues.
Installation and configuration of Routers and Modems (Home Networking).
To resolve the queries related to Exchange server, configuring clients (outlook, Outlook Express)
Configuring SMTP, POP 3, NNTP, IMAP Protocols.
courses: Microsoft Certified Systems Engineer (MCSE on Windows 2003). Trained on MCITP. •ITIL Certified.