أمير laiquddin, System Engineer

أمير laiquddin

System Engineer

PARSONS INTERNATIONAL LIMITED

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Computer Science
الخبرات
16 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 4 أشهر

System Engineer في PARSONS INTERNATIONAL LIMITED
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ مارس 2014

 End User Support on All Parsons Sites.
 Troubleshooting All Hardware Software Issues on Laptops Desktops & Workstations.
 Maintaining Off Site Data Backup.
 Configuring High End Machines for Designers CAD 3D Modellers Workstations With OS and other Required Applications.
 Application Support on Engineering Applications.
 Support on Encryption and Decryption of Hard drives.
 Cleaning Infected Machines with IT Compliant Tools.
 Maintaining Print Server with Tier 2 Access.
 Support on Network Printing & Scanning.
 Support Audio Video Conferencing on BT and Tandberg Systems.
 Managing IP Telephones with Cisco Unified Communication Manager.
 Maintaining Assets Stock.
 Well versed with the Helpdesk Application/System (Service Manager, Asset Manager).
 Use of Network ID in a Corporate Windows Active Directory Domain Environment.
 Interactively troubleshoot Desktops, Laptop issues.
 Escalate, report and follow-up on telecommunication issues (voice and data) with local telecommunication service providers.
 Comply with company’s IT technical and operational procedures.
 Setup, install and configure desktops (Windows 2000, XP, and Win 7…)
 Provided On-Call and On-Site Support.
 Extensive experience with industry standard IT operations related to Incident, Problem, Change, Risk Management, Disaster Recovery and Helpdesk processes and procedures
 Configuring MDM and BES on IPhones & Blackberry Devices.

IT Support Engg في HCL INFOSYSTEMS LTD
  • قطر - الدوحة
  • فبراير 2011 إلى فبراير 2014

Customer Support Engineer
(Reporting to IT Manager)

At Supreme Education Council, Qatar

 Support for Eset Smart security which includes installation on Antivirus Server and deploying on clients.
 Ensuring regular updates and firewall configuration.
 Cleaning infected Machines.


At Doha Bank

 Administering Print Server (troubleshooting, joining & disjoining of Network printers).
 Tier 2 Support on Active Directory.
 GPO Reviews.
 WSUS Basic Troubleshooting.
 IT Helpdesk Coordinator (support users on Emails and Phone).
 Assigning helpdesk Issues to the engineers and ensure that SLA’s are met.
 Timely escalation of critical or unattended incidents.
 Monitoring and analysis of daily issues handled by the Service Desk Team.
 Providing support for Video Conference across International Branches.
 Maintaining Asset Inventory.
 Provide IT stock report to Manager for Replenishment.
 Reporting Management about Business Impacts and SLA Violations.
 Support for Blackberry/Iphone Backup & Restore.
 Maintain the database of PC names.
 Preparing Analysis for Decision Making.
 PCs AMC.

It Support Technician في AMWAJ COMPUTERS
  • الإمارات العربية المتحدة - الشارقة
  • أبريل 2010 إلى أبريل 2011

Technical Support Expert
(Reporting to Team Manager)

 Remote Support on Operating System and troubleshooting Hawdware & Software issues.
 OS Installation and Parallel installation (XP, VISTA, WINDOWS 7).
 Support on Desktops, Laptops, Printers, Scanners and Security Software.
 Configuring Home Network.
 Configuring printers on Wireless and wired Network.
 Preventing computers from infections (virus) and troubleshooting virus related problems.
 Troubleshooting issues related to internet both Wired and Wireless.
 Troubleshooting issues related to Microsoft products such as MS Office \{Outlook, Excel, Word\} and Third party Applications

Tech Support في Annexe Info Tech
  • الهند - حيدر اباد
  • يناير 2008 إلى فبراير 2010

 To resolve the queries related to ISP Technical issues.
 Technical support for Dial up, DSL, Wireless connection, browsing and e mail related issues.
 Installation and configuration of Routers and Modems (Home Networking).
 To resolve the queries related to Exchange server, configuring clients (outlook, Outlook Express)
 Configuring SMTP, POP 3, NNTP, IMAP Protocols.

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Jawaharlal Nehru Technological University Indi
  • مارس 2008

courses: Microsoft Certified Systems Engineer (MCSE on Windows 2003). Trained on MCITP. •ITIL Certified.

Specialties & Skills

Windows OS
ACTIVE DIRECTORY
ANTI VIRUS
MICROSOFT MAIL
MICROSOFT OUTLOOK

اللغات

الانجليزية
متمرّس
العربية
متوسط
الهندية
متمرّس

التدريب و الشهادات

ITIL (الشهادة)
تاريخ الدورة:
December 2015
MCP (الشهادة)
تاريخ الدورة:
April 2008

الهوايات

  • Playing Cricket