Input Operations RES-leader (BOQK & UAE) SME
The Nielsen company
Total years of experience :5 years, 0 Months
E2E RES project lead for GCC countries based in UAE Nielsen office includes strategic, Qualitative, Quantitative research methodologies.
Project management from Costing, Planning and implementation of the field work.
Managing Field team across 5 markets, collectively more than 50 Associates including Field Auditors, Executives, Senior Executives and Field Managers .
Monitoring overall project performance by managing local managers to ensure completion of the projects assigned throughout all markets.
Supporting and troubleshooting any hick ups in the project by utilizing past experience of managing field work.
Coordinating with Client servicing team to highlight the risks, challenges or any issues may occur during the execution of the project.
Preparing Weekly and Monthly reports for the clients as well as internal stakeholders to keep updating them overall projects performances.
Reporting directly to the input operations director the key performance indicators of each project.
Working closely with Data Science team to monitor the trend through out the years to identify any operational riger going wrong.
Coordinating with Global Operations to make sure each store data collected is sustainable by assisting in multiple logical checks.
Eventually meeting clients along with client servicing team to clearify any gaps or challenges highlighted by clients and presenting the project health by keeping each client KPI’s green.
Presenting updates to regional leadership teams and explaining financial performance of the project to keep their confidence high.
Assisting field work managers as well as operating core team by motivating them and ensuring whether the field work is done is being followed as per Standard Operating Procedures.
Assisting design center to prepare Data collection instruction manual (DCIM) for each market by using the field knowledge of GCC retail market.
Providing Cost to finance for each long term or short term and any AdHOC studies to book the cost for each year potential project opportunities and getting it approved from senior leadership by justifying each cost factor provided.
Signing off the pre project plan and coordinating with Operations team and PMO to align on the project plan by helping both departments by providing solutions and potential risk (if any) in the project plan.
Acting as a SPOC for MENAP markets in absence of RES MENAP Leader and covering up additional responsibilities apart from regular KPI’s.
Leading the team of 14 associate including leave plans, operational targets and key responsibilities given in their job descriptions.
End to End project lead of RRES which was census kind of activity of retail universe of UAE.
Report generation of data production on daily basis.
Check data hygine and check quality of data by logical analysis.
Ensuring the project is carried out according to provided SOPs.
Creating daily reports and updating to senior manager.
Provide extended technical support for Bahrain, Oman, Qatar & Kuwait helpdesk for training and following up for queries.
Training the team by provided DCIM and assessing them each month to ensure the quality of the work.
Checking any changes needs to amend the codeframe as per complex growing retail world within UAE.
Creating Pre Plan, requisition of the project before kick off.
Making throughout plan of the year of the field work.
Preparing payrolls and T&E of the field team each month and getting approved from leaders before sending it to finance.
Pre Paring Quotations on any CAPEX required and getting it approved from the managers.
Identifying top talents within the team and putting them under training phases for the succession plan.
Managing Poor performance and putting them under Performance Improvement Plan.
Ensuring all the project activities are carried out as per standard Nielsen operations methods and successful wrap up.
Ensure all projects assigned / designated are monitored, accompanied, checked and carried out accurately, within standard procedures, survey methodology, project timing/ specified instructions and in a professional manner and the Quality of the designated projects needs to be performed as per standard procedures and needs to be reported in a professional manner. Manage census taker and back checker in field and assist / help them to mitigate the field challenges.
Report generation of data production on daily basis.
Check data hygine and check quality of data by logical analysis.
Sharing Data to GO as per the schedule target plan of Global KPI.
Creating Back Check plans as per standard procedures and training provided by mRES deployment team.
Provide extended technical support for Bahrain, Oman, Qatar & Kuwait helpdesk for training and following up for queries.
Review carefully all materials and fieldwork instructions received and to ensure that studies are carried out according to instructions.
Assist on block comparision queries and field validation queries to be completed as per the scheduled target timeline plan of Global KPI.
Preparing and Generating Reporting of field on daily and weekly basis for Field manager for field planning.
End to end responsible to response for the queries generated from measurement science.
Directly interacted with Data Center team for Common Block Analysis and additional validation parameters to identify grey areas.
Planning and projecting field work as per the time line given from the Retail Measurement Servies.
Optimum utilization of the resource and facilitated in cost reduction.
Allocating and Rectified the GPS coordinates captured from the field through Mapinfo GIS system.
Assisting field Manager for daily production monitoring.
Preparing weekly updates to share with Global Stake holders.
Weekly discussion with PMOs on the challenges being faced on the field.
Working with FW manager Data Anylsis on daily basis and maintaining the quality outputs to for the clients.
Assisting field work manager providing information and helping while budgeting the OOP prior the field word starts to share the cost to CSS.
Extending support to other MENAP markets on data analysis and delivery to global operations.
Completing my BSC with Second-class honours in business management from (LSE) with overall GPA 3.06 and pursuing ACCA which would be completed mid of 2018
Apart from research my passion is also to work in financial services so persuing my ACCA which will be completed Mid 2018.