Amelia Read

Resident Experience / Operations Assistant (Purpose-Built Student Accommodation)

Responsible for delivering exceptional customer service and operational support within a 409-bed student accommodation community. Acting as the first point of contact for residents, visitors, and stakeholders, managing enquiries, supporting the full resident journey, assisting with sales and occupancy targets, coordinating viewings, maintaining accurate records, and helping create a positive community environment through events, engagement activities, and wellbeing initiatives.

Key responsibilities included:

* Managing front-of-house operations and providing a high-quality resident experience
* Handling enquiries, complaints, and queries professionally and efficiently
* Conducting property tours and supporting conversion of enquiries into bookings
* Supporting occupancy targets through sales-focused customer interactions
* Coordinating resident events, campaigns, and community initiatives
* Creating engaging social media content and supporting marketing activity
* Maintaining CRM systems, administration, compliance records, and operational documents
* Supporting health & safety procedures, fire safety checks, and site operations
* Building strong relationships with residents, universities, contractors, and internal teams