Total Years of Experience: 22 Years, 8 Months
July 2001
To Present
Computer Technician / It Support Engineer
at Innodata knowledge Services Inc.
Location :
Philippines
To Manage users accounts, Servers, storage, and resources, local area network and provide technical support to any related incidents
• Performed general troubleshooting of operating system and installed
• Provide customer service including listening to customer, defining and solving the problem and educating the user on how to avoid the problem in the future.
• Installed and configured and upgrade software, including applications and operating system.
• Monitor and maintain systems.
• Documents call and close them or escalate them as required by company policy.
• Hardware- (Trouble shooting and Repair)
• Performed general troubleshooting of operating system and installed
• Provide customer service including listening to customer, defining and solving the problem and educating the user on how to avoid the problem in the future.
• Installed and configured and upgrade software, including applications and operating system.
• Monitor and maintain systems.
• Documents call and close them or escalate them as required by company policy.
• Hardware- (Trouble shooting and Repair)
July 2001
To July 2015
System Engineer
at Innodata Knowledge Services
Location :
Philippines
• Repaired Laptop/Desktop/Printers Scanner etc.
• Managing users account, server storage, local area network,
• installation and configuration of network switches bandwidth allocation and VOIP configuration.
• Set security Permission and monitoring of servers resources uptime
• Windows Server 2008 R2/2012
• VMware Server/ VSphere
• Citrix XenApp 5 & 6.5 Server
• Exchange 2003/2008/2013 Enterprise Server
• Troubleshoot Internet, wireless and security issues.
• Provide support for firewalls, peripherals, mail and remote connection issues.
• Managing users account, server storage, local area network,
• installation and configuration of network switches bandwidth allocation and VOIP configuration.
• Set security Permission and monitoring of servers resources uptime
• Windows Server 2008 R2/2012
• VMware Server/ VSphere
• Citrix XenApp 5 & 6.5 Server
• Exchange 2003/2008/2013 Enterprise Server
• Troubleshoot Internet, wireless and security issues.
• Provide support for firewalls, peripherals, mail and remote connection issues.
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