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AMENA KHAIR, Sales and Customer Service Representative

AMENA KHAIR

Sales and Customer Service Representative·SITEL

United Arab Emirates

Bachelor's degree, Bachelor of Science in Physical Therapy

Work experience

Total years of experience: 2 years, 10 months

Sales and Customer Service Representative

January 2016 - October 2016

SITEL

Philippines

January 2016 - October 2016

• Provided Account Information to Customers
• Resolved Credit Complaints, Account Disputes
• Assured that the following metrics are met:
• Sales, up sales and further negotiation to bigger sales
• Conversion and Adherence
• Average Handle Time (AHT)

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Sales Representative / Cashier

January 2012 - December 2013

Amore Pour Femme Perfumes & Cosmetics

Philippines

January 2012 - December 2013

• Assisted in Sales in the Boutique and online
• Assured that the following Sales metrics are met
• Stock Management, Cashier / Accounting, Reception.
• International clients who buy in bulk from UAE, KSA, Qatar, Bahrain, USA, Hawaii, Canada, Korea, etc.

Company industry:
FMCG
Job role:
Sales

Education

FATIMA UNIVERSITY

January 2016

January 2016

Bachelor's degree, Bachelor of Science in Physical Therapy

Philippines

Third year student in BSPT
View attachment

Skills

Customer Support
Expert
Customer Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
English
Expert
English
Expert
Opera
Expert
Opera
Expert
Micros
Expert
Micros
Expert
Telecommunication
Expert
Telecommunication
Expert
Microsoft Applications
Expert
Microsoft Applications
Expert
Fluent English Writing and Speaking
Expert
Fluent English Writing and Speaking
Expert
Customer Support
Expert
Customer Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
English
Expert
English
Expert
Opera
Expert
Opera
Expert
Micros
Expert
Micros
Expert

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Annual Physical Therapy Seminar – Facts & Figures in Physical Therapy Profession