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Kritika Bhatia, Delegate Sales Executive – Healthcare

Kritika Bhatia

Delegate Sales Executive – Healthcare·Informa Middle East

United Arab Emirates

Higher diploma, Human Resources Management

Work experience

Total years of experience: 4 years, 3 months

Delegate Sales Executive – Healthcare

April 2021 - June 2021

Informa Middle East

Dubai, United Arab Emirates

April 2021 - June 2021

Contributed by bringing new sales to the delegate sales team, by updating healthcare professionals about the scientific conferences and encouraging participation at the event.

Key Contributions:
- Interacted telephonically with healthcare professionals to sell ‘Participation Conference packages’ for conferences namely: Orthopedics, Family Medicine, Radiology, Artificial Intelligence, Public Health & Physical Medicine.
- Provided administrative support to the team to facilitate smooth delegate registrations.  Ensured payments were collected from the participating delegates.
- Gave overall support to the team and the conference as guided by the Project Leader to ensure the events success.

Company industry:
Events Management
Job role:
Sales

Senior Sales Coordinator- Europe (Switzerland)

January 2019 - November 2019

Swiss Watch Group LLC- Inter Luxury Group (ILG)

Dubai, United Arab Emirates

I found this job using Bayt.com

January 2019 - November 2019

Assisted the Switzerland sales team, communicated and coordinated with 20 European customers based in Dubai. Handled luxury brands namely: Cerruti, Aigner, Police, Swiss Military Hanowa, Timberland, etc.

Key Contributions:
- Collected 20 monthly retail sales report from distributors, to prepare sales analysis reports for the Sales Director and Key Account Managers for the European market.
- A Jr. Sales Coordinator helped prepare monthly analysis reports like: Top-seller report, Distributor sales report and Seasonal buyer trends report for all brands.
- Analysis reports helped increase sale by 33% monthly from 1.5M to 2M Dirhams monthly approx, due to up-selling the top seller products to all new & existing customers.
- Analyzed distributor retail sales and inventory report to understand: top performing products, sell-outs, stock distribution, stock holding, re-supplies and to avoid any loss of business.
- Point of contact between HK warehouse and EU customers, coordinated all order status/ logistical queries for all EU customer.

Company industry:
Watches & Luxury Goods
Job role:
Sales

Sales And Marketing Coordinator

April 2017 - December 2018

Karam Foods Industries LLC-

Dubai, United Arab Emirates

April 2017 - December 2018

Single Point of Contact (SPOC) for all HORECA, Walk-ins, Online & Telephonic customer in UAE & Saudi Arabia.
Handled end - end operations, marketing events and official paperwork related to HACCP & ISO 22000 certifications.
Client - focused sales operations coordinator with proven record of bridging gaps between departments, sales and providing data analytical support to management and sales teams. Handled about 200 - B2B & B2C customers successfully. Gained experience in operational coordination in Event Management, Luxury goods, FMCG, & Retail sectors.
Key Contributions:
- Was responsible for managing inventory, order processing, coordinating product delivery and payment collection
efficiently.
- Managed all order transactions being SPOC for B2B & B2C customer accounts.
- Prepared sales quotations, contracts and sales orders for every customer in UAE & Saudi Arabia.
- Scheduled 15 - 20 deliveries approx on daily basis across UAE with two drivers and local couriers.
- Arranged licenses and export documentation for coffee beans delivery to SA.
- Assisted the team in administrative matters and tasks related to ISO and HACCP certification.
- Provided continuous coordination between teams - sales, marketing, barista and technical support for major events
such as: Gulf Food, Bridal Fair, Zaabeel Ladies Club Event & coffee tastings.

Company industry:
Food & Beverage Production
Job role:
Manufacturing

Administrative Assistant - Events Ops Department

January 2015 - July 2015

Dubai World Trade Center

Dubai, United Arab Emirates

January 2015 - July 2015

Provided continuous coordination & support between operations team, sponsors and customers for events.
Key Contributions:
- Assisted for projects namely: Dubai Food Carnival ’15, Gitex Shopper ’15, and Expo Milan ’15 (in Italy).
- Continuous communication with sponsors and customers throughout each exhibition, to ensure operations run
smoothly without any technical glitches.
- Provided administrative support to the team to facilitate smooth operations.
- Ensured payments were collected from the participating delegates.

Company industry:
Other Business Support Services
Job role:
Administration

HR Trainer and Training Coordinator - Retail Division

December 2012 - August 2013

T. Choithram & Sons

Dubai, United Arab Emirates

December 2012 - August 2013

Coordinated and conducted end to end trainings for classroom trainings and OJTs for supermarket and head-office staffs.
Conducted quarterly training audits for supermarkets all over UAE to spot training requirements and retail fallbacks.

Key Contributions:
- Solo trainings: Inductions- 10, Cashiers- 8, Stockers- 6, Team Building- 2, Stocker Trainings -2 and Cashier OJTs - 15.
- Scheduled, coordinated and executed classroom trainings and OJTs all over UAE for Supermarket and Head Office
employees.
- Tested new POS system as per daily supermarket requirements and trained employees in 8 supermarkets i.e.
cashiers, supervisors and store managers in over 3 months time period.
- Developed training manuals for Episys labelling system utilized by stockers and storekeepers.
- Conducted 3 training audits every quarterly at supermarkets from customer’s point of view to avoid municipality
fines and also inculcated the learning outcomes into training models.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Education

XLRI Jamshedpur School

January 2014

January 2014

Higher diploma, Human Resources Management

United Arab Emirates

Business and Human Resource Management
View attachment

Delhi Private School Sharjah, UAE

April 2008

April 2008

High school or equivalent, Commerce

United Arab Emirates

CBSE Higher Secondary [10+2] Certificate (Commerce)

Delhi Private School

April 2008

April 2008

High school or equivalent, Administration And Business Administration

United Arab Emirates

Skills

Communication Skills
Expert
Communication Skills
Expert
Administration skills
Expert
Administration skills
Expert
Leadership
Expert
Leadership
Expert
Training skills
Intermediate
Training skills
Intermediate
People skills
Expert
People skills
Expert
Microsoft office
Expert
Microsoft office
Expert
Communication skills
Expert
Communication skills
Expert
Recruitment Skills
Intermediate
Recruitment Skills
Intermediate
operations
Expert
operations
Expert
Coordination
Expert
Coordination
Expert
Analytics
Expert
Analytics
Expert
problem solving
Expert
problem solving
Expert
analysis
Expert
analysis
Expert
leadership
Expert
leadership
Expert
customer service
Expert
customer service
Expert
management
Expert
management
Expert
operations
Expert
operations
Expert
Coordination
Expert
Coordination
Expert
Analytics
Expert
Analytics
Expert
Communication Skills
Expert
Communication Skills
Expert
Leadership
Expert
Leadership
Expert

Languages

English
Expert
Hindi
Native Speaker
Urdu
Beginner
Arabic
Beginner