Kritika Bhatia

Contributed by bringing new sales to the delegate sales team, by updating healthcare professionals about the scientific conferences and encouraging participation at the event.

Key Contributions:
- Interacted telephonically with healthcare professionals to sell ‘Participation Conference packages’ for conferences namely: Orthopedics, Family Medicine, Radiology, Artificial Intelligence, Public Health & Physical Medicine.
- Provided administrative support to the team to facilitate smooth delegate registrations.  Ensured payments were collected from the participating delegates.
- Gave overall support to the team and the conference as guided by the Project Leader to ensure the events success.

Assisted the Switzerland sales team, communicated and coordinated with 20 European customers based in Dubai. Handled luxury brands namely: Cerruti, Aigner, Police, Swiss Military Hanowa, Timberland, etc.

Key Contributions:
- Collected 20 monthly retail sales report from distributors, to prepare sales analysis reports for the Sales Director and Key Account Managers for the European market.
- A Jr. Sales Coordinator helped prepare monthly analysis reports like: Top-seller report, Distributor sales report and Seasonal buyer trends report for all brands.
- Analysis reports helped increase sale by 33% monthly from 1.5M to 2M Dirhams monthly approx, due to up-selling the top seller products to all new & existing customers.
- Analyzed distributor retail sales and inventory report to understand: top performing products, sell-outs, stock distribution, stock holding, re-supplies and to avoid any loss of business.
- Point of contact between HK warehouse and EU customers, coordinated all order status/ logistical queries for all EU customer.

Single Point of Contact (SPOC) for all HORECA, Walk-ins, Online & Telephonic customer in UAE & Saudi Arabia.
Handled end - end operations, marketing events and official paperwork related to HACCP & ISO 22000 certifications.
Client - focused sales operations coordinator with proven record of bridging gaps between departments, sales and providing data analytical support to management and sales teams. Handled about 200 - B2B & B2C customers successfully. Gained experience in operational coordination in Event Management, Luxury goods, FMCG, & Retail sectors.
Key Contributions:
- Was responsible for managing inventory, order processing, coordinating product delivery and payment collection
efficiently.
- Managed all order transactions being SPOC for B2B & B2C customer accounts.
- Prepared sales quotations, contracts and sales orders for every customer in UAE & Saudi Arabia.
- Scheduled 15 - 20 deliveries approx on daily basis across UAE with two drivers and local couriers.
- Arranged licenses and export documentation for coffee beans delivery to SA.
- Assisted the team in administrative matters and tasks related to ISO and HACCP certification.
- Provided continuous coordination between teams - sales, marketing, barista and technical support for major events
such as: Gulf Food, Bridal Fair, Zaabeel Ladies Club Event & coffee tastings.

Provided continuous coordination & support between operations team, sponsors and customers for events.
Key Contributions:
- Assisted for projects namely: Dubai Food Carnival ’15, Gitex Shopper ’15, and Expo Milan ’15 (in Italy).
- Continuous communication with sponsors and customers throughout each exhibition, to ensure operations run
smoothly without any technical glitches.
- Provided administrative support to the team to facilitate smooth operations.
- Ensured payments were collected from the participating delegates.

Coordinated and conducted end to end trainings for classroom trainings and OJTs for supermarket and head-office staffs.
Conducted quarterly training audits for supermarkets all over UAE to spot training requirements and retail fallbacks.

Key Contributions:
- Solo trainings: Inductions- 10, Cashiers- 8, Stockers- 6, Team Building- 2, Stocker Trainings -2 and Cashier OJTs - 15.
- Scheduled, coordinated and executed classroom trainings and OJTs all over UAE for Supermarket and Head Office
employees.
- Tested new POS system as per daily supermarket requirements and trained employees in 8 supermarkets i.e.
cashiers, supervisors and store managers in over 3 months time period.
- Developed training manuals for Episys labelling system utilized by stockers and storekeepers.
- Conducted 3 training audits every quarterly at supermarkets from customer’s point of view to avoid municipality
fines and also inculcated the learning outcomes into training models.