Amani Bourbita

 Greeting passengers as they board and exit the plane.

 Handling VVIP, media and celebrities on board in business class and give them a special treat as per company procedure.
 Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
 Serving meals and refreshments.
 Checking the condition and provision of emergency equipment and information for passengers.
 Demonstrating emergency equipment and safety procedures.
 Administering first aid if needed.
 Dealing with emergencies.
 Supplying passengers with newspapers, magazines and in-flight entertainment.

 Selling duty-free commercial goods and pursuing sales targets.
 Producing written flight reports after completing a journey.

 Attracts potential customers by answering their inquires about our products and help to increase our sales while processing their orders, also, suggesting information about other products and services.
 Opens customers’ accounts by recording their accounts information.
 Build sustainable, trustful relationships with customers by maintaining records and updating their accounts information in order to gain their loyalty.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Explain all our offers and promotions, rewards plans, events; prizes also update them about any new arrivals.
 Manage large amounts of incoming calls and emails.

 Selling beauty products and collecting payments from clients also Networking with clients and distributors to give the best customer service

 Making recommendation of different products to the customers, Full knowledge of the products more than 15 brands such as Dior, Chanel, Lancôme, Givenchy, Yves saint Laurent, Guerlain, Dolce and Gabbana, Clarins, Clinique, Sisley, Shiseido…

 Conducting demonstration of products so that clients do not face any difficulty in using them later.
 Giving free trial make up or facial to guests in order to help them choosing what is best also they can know more about the products.

 Keeping stock of products and inventory and restocking them when necessary.

 Presenting detailed information about new products to clients so that they may get interested in buying them.

 Meeting the sales targets set by superiors.

 Install, Format PCs
 Treat files with Microsoft word, excel
 Manipulate CRM (Customer Relationship Management)
 Master the software SaasCall, Comunik and White Extractor
 Deal with technical failures occurred immediately
 Participate in network install, verify all the network equipments and solve network problems