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ameny kheriji, IT Support Assistant

ameny kheriji

IT Support Assistant·Tunisie Telecom

Tunisia

Bachelor's degree, Network and Systems Engineering

Work experience

Total years of experience: 0 years, 6 months

IT Support Assistant

July 2025 - July 2025

Tunisie Telecom

Tunis, Tunisia

July 2025 - July 2025

Getting started with and using the HPSM platform for incident and user request management.

Advising and assisting internal teams on configuration management procedures.

Contributing to the improvement of ticket support and resolution processes.

Configured the DSL transceiver for optimal signal synchronization and bandwidth allocation.
Company industry:
Telecommunications
Job role:
Information Technology

Full Stack Web Developer

February 2025 - June 2025

Tunisie Telecom

Tunis, Tunisia •Hybrid

February 2025 - June 2025

Development of a web application dedicated to cloud environment security.

Design and integration of data monitoring and protection features.

Working independently, meeting deadlines and learning new technologies.
Company industry:
Telecommunications
Job role:
Information Technology

Education

higher institute of computer science

June 2025

June 2025

Bachelor's degree, Network and Systems Engineering

Tunisia

GPA (point): 15 out of 20

GPA (point): 15 out of 20

Creating and managing network architectures, creating home labs on virtualBox and managing their security and network settings. Linux and Windows administration, data base management. Creating websites. Softwares used: Cisco Packet Tracer, SQL, VirtualBox, VMware, VS Code, Cursor, Github, Linux cmd (Ubuntu), Windows cmd, Kali Linux.

Skills

Python

Expert

Cisco Packet Tracer

Expert

SQL

Expert

Java

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
Cybersecurity Essentials
The Linux Foundation
Feb 2025
Introduction to Zero Trust
The Linux Foundation
Feb 2025