Amer Alketbi

Admin Specialist/Human Resources at Zain Telecomuunicaiton Company

• Bahrain - Manama
• October 2008 to March 2015

Zain (Nov 2008 - till date)
Manama, Bahrain

Since I joined Zain I worked for different department (Sales Representative, Signature Customer service, Team Leader and Promoter, Recruitment) at October 2013, I was promoted to (VIP) Signature Account Manager. Since May 2015, I have joined Human Resources as Admin Specialist till December 2015. In January 2016 I was promoted to Compensation & Benefits Specialist.


Customer Care:

 Building relations with Premium customers, handling and maintaining customers’ accounts and customer cases, dealing with Premium customers, building up my own Sales pipe Line.
 Analyzing customer usage, acting as team leader in some branches.
 Promoted to serve Signature (VIP) Customers in branches and solving their cases.
 Costumer Service in Retail Branches
 Handling multi tasks projects as (shop closing and appearance, stock count and monitoring).
 Target Achievement.
 Cross and Up selling.
 Customer Satisfaction.
 Sales in Corporate Department.
 Outdoor Sales.
 Promoting Corporate Packages, dealing with Corporate Clients
 Direct contact and dealing with customers.
 Mobile number registration Indoor and Outdoor, Handling Cash, bill payment.
 Giving new services for the customers cross selling.

Human Resources:

- Handling all employees’ information and Archiving.
- Providing benefits for employees in able to satisfy their needs.
- Providing medical insurance to employees.
- Handling all invoices from vendors to submit payments.
- Dealing with LMRA, EVISA and Gosi.