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Amer Al Khub, Lead Technician

Amer Al Khub

Lead Technician

Ooredoo

Lieu
Qatar - Doha
Éducation
Baccalauréat, Business Networking & Systems Management
Expérience
18 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 8 Mois

Lead Technician à Ooredoo
  • Qatar - Doha
  • Je travaille ici depuis mars 2013

• Fully understand Daily Operational work on CRM application
• Preventive/ proactive action for errors/failed transactions/quotes.
• Support day-to-day FTTx project issues till further notice.
• CCM ticket resolutions.
• Monitor Concurrent programs.
• Dealing with CRM development team to provide new SQL scripts and root cause solutions
• Enhanced FLS team competencies via Training sessions and On-Job trainings.

Customer Service Representative – Contact Center- Nokhba section à Ooredoo
  • Qatar - Doha
  • janvier 2010 à mars 2013

• Team leader of nokhba section
• Working to serve VIP and high value customers inquiries and follow up and applications processing.
• Reporting of all customer services representatives (CSRs), to monitor daily work flow, and training staff.
• Provide technical support for (FTTX, Blackberry, Internet, mobile, billing) and communicate with other Ooredoo sections in order fulfilling customers’ requirements.
• Aware about Ooredoo products and customers CPE’s

Customer Service Representative – Contact Center- Nokhba section à Ooredoo
  • Qatar - Doha
  • janvier 2010 à mars 2013

• Team leader of nokhba section
• Working to serve VIP and high value customers inquiries and follow up and applications processing.
• Reporting of all customer services representatives (CSRs), to monitor daily work flow, and training staff.
• Provide technical support for (FTTX, Blackberry, Internet, mobile, billing) and communicate with other Ooredoo sections in order fulfilling customers’ requirements.
• Aware about Ooredoo products and customers CPE’s

Customer Service Representative – Contact Center- Business solutions à Ooredoo
  • Qatar - Doha
  • septembre 2009 à septembre 2010

• To handle Business inquiries and follow up applications processing.
• Provide technical support for (Blackberry, Internet, mobile)
• Communicate with other Ooredoo sections including account managers in order to fulfilling customers’ requirements.

Customer Service Representative – Contact Center- Internet Section à Ooredoo
  • Qatar - Doha
  • septembre 2007 à septembre 2009

• To handle customers internet inquiries and provide internet technical support (ADSL, Mozaic, Mobile broadband) and give solutions for customers in order to solve their internet problems.

Sales Technical à AEA Information Technology
  • Qatar - Doha
  • août 2006 à septembre 2007
Customer Service Representative – Contact Center- Directory Team à Ooredoo
  • Qatar - Doha
  • septembre 2006 à septembre 2006

• To handle numbers inquiries for business, residential and to provide customers concerned numbers upon their request

Securities Broker à The Group
  • Qatar - Doha
  • septembre 2005 à juin 2006

• Customer service (call center),
• Data entry ( input customer shares orders, monitor stock market prices daily workflow)

Éducation

Baccalauréat, Business Networking & Systems Management
  • à Philadelphia University - Jordan
  • juin 2005

Specialties & Skills

Customer Relationship Management
+Endorse 0
Contact Centre
+Endorse 0
Customer Support
+Endorse 0
Customer Service
+Endorse 0
Leading People
+Endorse 0
Customer Service
+Endorse 0
Training
+Endorse 0
Networking
+Endorse 0
Telecommunication
+Endorse 0
PL/SQL
+Endorse 0
Project Management
+Endorse 0
Customer Relationship Management (CRM)
+Endorse 0

Langues

Anglais
Moyen

Formation et Diplômes

First Aid Training (Formation)
Institut de formation:
QNCC
Date de la formation:
February 2018
PowerPoint 2013 (English) (Formation)
Institut de formation:
New Horizons Qatar
Date de la formation:
October 2017
Outlook 2013 (Arabic) (Formation)
Institut de formation:
New Horizons Qatar
Date de la formation:
April 2017
Managing Projects (PM1) (Formation)
Institut de formation:
QNCC
Date de la formation:
March 2016
Fire Warden Course (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
December 2015
MS Excel 2013 Advanced (English) (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
May 2015
Unix Fundamentals (SOLARIS 10 ) (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
May 2015
Excel 2013 Intermediate (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
April 2015
Excel 2013 Intermediate (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
April 2015
Excel 2013 Introductory (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
April 2015
Train the Trainers (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
November 2012
3G Wireless Networks Course (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
January 2011
Business Process Management Awareness (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
October 2010
Business Process Management Awareness (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
October 2010
Interconnecting Cisco Networking Devices Part 2 (ICND2) (Formation)
Institut de formation:
Infocenter
Date de la formation:
July 2010
Sales Skills (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
June 2010
Interconnecting Cisco Networking Devices Part 1 (ICND1) (Formation)
Institut de formation:
Infocenter
Date de la formation:
May 2010
IP Networking Practical Course (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
May 2009
Voice over IP Practical Course (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
May 2009
Me and My customer (Phase 2) (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
October 2008
ADC’s of Telecommunication (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
November 2007
Stress Management (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
January 2007
Aurlog English Course (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
January 2007
Aurlog English Course (Formation)
Institut de formation:
Ooredoo-Online learning
Date de la formation:
January 2007
Me and My customer (Phase 1) (Formation)
Institut de formation:
Ooredoo learning Center
Date de la formation:
January 2007
Oracle 9i [ SQL, PL/SQL, Developer 9i, Reports] (Formation)
Institut de formation:
Orient Computer Systems (OCS)
Date de la formation:
February 2005
Oracle 9i [ SQL, PL/SQL, Developer 9i, Reports] (Formation)
Institut de formation:
Orient Computer Systems (OCS)
Date de la formation:
February 2005
IT operation Department (Formation)
Institut de formation:
ABC Bank
Date de la formation:
October 2004

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