عامر الخب

Lead Technician في Ooredoo

• قطر - الدوحة
• أشغل هذه الوظيفة منذ مارس 2013

• Fully understand Daily Operational work on CRM application
• Preventive/ proactive action for errors/failed transactions/quotes.
• Support day-to-day FTTx project issues till further notice.
• CCM ticket resolutions.
• Monitor Concurrent programs.
• Dealing with CRM development team to provide new SQL scripts and root cause solutions
• Enhanced FLS team competencies via Training sessions and On-Job trainings.

Customer Service Representative – Contact Center- Nokhba section في Ooredoo

• قطر - الدوحة
• يناير 2010 إلى مارس 2013

• Team leader of nokhba section
• Working to serve VIP and high value customers inquiries and follow up and applications processing.
• Reporting of all customer services representatives (CSRs), to monitor daily work flow, and training staff.
• Provide technical support for (FTTX, Blackberry, Internet, mobile, billing) and communicate with other Ooredoo sections in order fulfilling customers’ requirements.
• Aware about Ooredoo products and customers CPE’s

Customer Service Representative – Contact Center- Nokhba section في Ooredoo

• قطر - الدوحة
• يناير 2010 إلى مارس 2013

• Team leader of nokhba section
• Working to serve VIP and high value customers inquiries and follow up and applications processing.
• Reporting of all customer services representatives (CSRs), to monitor daily work flow, and training staff.
• Provide technical support for (FTTX, Blackberry, Internet, mobile, billing) and communicate with other Ooredoo sections in order fulfilling customers’ requirements.
• Aware about Ooredoo products and customers CPE’s

Customer Service Representative – Contact Center- Business solutions في Ooredoo

• قطر - الدوحة
• سبتمبر 2009 إلى سبتمبر 2010

• To handle Business inquiries and follow up applications processing.
• Provide technical support for (Blackberry, Internet, mobile)
• Communicate with other Ooredoo sections including account managers in order to fulfilling customers’ requirements.

Customer Service Representative – Contact Center- Internet Section في Ooredoo

• قطر - الدوحة
• سبتمبر 2007 إلى سبتمبر 2009

• To handle customers internet inquiries and provide internet technical support (ADSL, Mozaic, Mobile broadband) and give solutions for customers in order to solve their internet problems.

Sales Technical في AEA Information Technology

• قطر - الدوحة
• أغسطس 2006 إلى سبتمبر 2007

Customer Service Representative – Contact Center- Directory Team في Ooredoo

• قطر - الدوحة
• سبتمبر 2006 إلى سبتمبر 2006

• To handle numbers inquiries for business, residential and to provide customers concerned numbers upon their request

Securities Broker في The Group

• قطر - الدوحة
• سبتمبر 2005 إلى يونيو 2006

• Customer service (call center),
• Data entry ( input customer shares orders, monitor stock market prices daily workflow)