Amer Karam

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

supervise, control and follow with all issues related to staff life support. mange random inspection to all camp area's making sure all living parameters are within the international standards

Execute the service project through all its cycles, from planning, design, transition and operation
Align staff with company goals
Arrange P&L reports and monitor the service progress
monitoring the service progress are within the service standards,
setup training materials to enhance team work ability and business quality
From the position I was handling a team consist of two supervisors and 15 employee (technicians, coordinators and a customer care executive CCE) distributed in the two major cities in IRAQ ( ERBIL and BAGHDAD). The service centers designed to handle all service operations of (NOKIA mobile phones, SAMSUNG AIR CONDITIONING) within the service standards and policies of company.my duties including budgeting, financing and systemizing the project

Implementation of management goals and quality systems
Establishing a mechanism and a policy to set the quality goals of the company
Providing internal quality audits to ensure the employees are maintaining the correct track to obtain the company goals.
Implement an organization chart and a description of roles and responsibilities required for the business unit
From my position I was responsible on training and couching technicians, coordinator and CCE on latest service standards update which provided to me either on a dedicated website or e-mailed from area manager. Arranging weekly meetings to discuss employees work difficulties and obstacles and trying to solve it or transfer it to higher management for further action.at that time I was handling a team of 7 employess (4 technicians, 1 coordinator, and 2 CCE)

Axiom Telecom is a part of a local conglomerate of Al Bannai Enterprises. Axiom Telecom is a leading, authorized distributor for Nokia, Ericsson, Siemens, Trium, Motorola, Sagem, Thuraya, Compaq, C−pen and other leading manufacturers. Specializing in mobile and wireless communication products.
Directing the service engineering function and managing of all issues pertaining to technical support
Supervising repair work on all types of mobile handsets and personally handled critical technical problems up to Level 3.
Analyzing competitor technology introduced in the market and constantly staying abreast of market trends.
Identifying customer requirements and ensuring time bound quality solutions and service.
Recorded the minimum average response and repair time in the history of the company.

responsible on handling customer complains, repairing motorola phone sin effeicient manner, reporting to higher management with daily repaired and non repaired issues