Amer Al-Sadiq

Deployed to various data centers to setup and install Dell PowerEdge R630 and R730 servers. Responsibilities: Respond to trouble tickets to identify and troubleshoot communication failures and failed server components and to replace parts when necessary such as motherboards and network cards.

Remote Troubleshooting of WAN/LAN and VoIP connectivity.Handled business and residential customers’ technical support requests to identify and troubleshoot wired and wireless network connectivity as well as VoIP telephony Quality-
of-Service issues. Also coordinated with clients’ IT personnel to setup and troubleshoot StaticIP connections and configurations.Duties included dispatching teams to customers’ premises, escalations, and documentation. AWARDS:100% First Call Resolution Sep-2014, Customer Service Experience Award 2014

Electronics test data archiving through Microsoft SharePoint Server. Maintained electronics test equipment and desktop workstations network connectivity for archiving and documentation of product test dat
a through Microsoft SharePointServer 2008. Automated product test data file conversion and storage onto the file server for UDCO VWIN II software.

Dispatched to clients’ locations for consultation, troubleshooting, and maintenance. Assignments included: setting up and configuring Windows Servers, Cisco routers, switches, and firewalls. Resolved traffic congestion issues, performed network analysis, expansion, and replaced network devices according to Cisco’s Best Practices. Promptly coordinated with management to meet the clients’ needs. Successfully completed duties on the assigned projects of network expansion and maintenance on networks consisting of 500-1000 end devices at clients' locations