Business Support
Becton Dickinson
Total years of experience :14 years, 4 Months
• Business Support / Personal Assistant- Managing an active calendar of appointments, completing expense reports, composing and preparing correspondence, arranging complex and detailed travel plans, itineraries, and agendas; and compiling several documents.
• Works closely and effectively with the Platform Leader to keep him well informed of upcoming commitments and responsibilities, following up appropriately.
• Maintain Platform Product Database & Support regional requests for product feedback. Create monthly platform (EIS) reports and dashboards to be shared with the regions.
• Managing the forecast /budget/demand file for MPS product with regular discussions with the regional teams on monthly forecast.
• Manage and Maintain database of online and offline training & marketing materials to the sharepoint.
• Event Management-Manage and organizes stand-alone events taking place in the EMA region, with special focus on those taking place in UAE; remotely organizes events taking place outside EMA.
• Planning & organizing all practical aspects of events i.e. negotiations for space contracts and book event space, arrange food and beverage, order supplies and audio-visual equipment, make travel arrangements, order event signs, and ensure appropriate decor to meet the quality expectations of the participants.
• Gather information on each project to achieve quality event productions. Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
• Ensure meeting essentials are arranged - Badges to training certificates.
• Feedback reports, payments and close out all events.
• ROR Process (Compliance) and Complaint Management - Complete ROR process for EMA in coordination with the Regional team.
• Support Infusion and Flush Platform to complete ROR process for EMA events. Coordinate with Legal and or Finance to complete the documentation.
• Ensure proper documentation is completed and maintained for all events in coordination with the Regional Team.
• Ensure all complaints are entered in the system. Coordinate sample shipments to plants and Follow up with plants /QA for feedback. Report back to the regions/ platforms on status.
• Generate monthly reports and Send out plant evaluation to customers after all investigations and closed the complaint.
• AXON (Sales Funnel) Coordinator - Generate EMA Axon sales funnel reports.
• Coordinate with Regions for AXON Data Management. Coordinate with the teams for any issues and send to IT to resolve. Support Regional Coordinators.
• Liaises, provides administrative support to Management teams.
• Coordinates and sets up conference calls between clients and managers.
• Manage Calendar and Organizes travel arrangements - International personnel from top executives to support staff for management meetings, business trips and special events; Prepares and processes visa applications, extensions and renewals.
• Handles incoming and outgoing correspondence, including drafting replies, answering queries.
• Manage and order office and pantry supplies.
• Manage and organizes stand-alone events taking place in the MEA region, with special focus on those taking place in Dubai and the UAE; remotely organizes events taking place outside MEA.
• Conducts site inspections of hotels in Dubai, physically have a look the rooms, conferences, restaurants and hotel facilities in general.
• Grant Support - Process grant request thru PEGA system for renal activities and support other businesses grant request if required. Prepares documents required for the invite speakers. Attached required documents to PEGA system for grant approvals.
• Works hand-in-hand with Finance Department in conducting a quality check of the documents prepared by the Grant Administrator while closing grants and to track payments.
• Prepares payment request for honorarium and other expenses of the speakers.
• Process (cost center wise for each invoices / shipments) office monthly payments
• Responsible for payment Invoice log - all payments for processing and recording of the Finance department.
• Prepares monthly Air travel accruals (UAE and Saudi).
• Managing all sales related activities. Handling a high volume of customer enquiries.
• Receive / accept request for quotations from the distributors, customers from Gulf and African Countries.
• Coordinates and communicates with the Sales Managers of Renal division in preparation of profitability analysis and proforma invoices and sending of RFQ’s.
• Registers tender inquiries, drafts replies to suppliers / customers, does tender document preparation & tender submission.
• Facilitates inquiries & price quotations to suppliers for specified request. Files, accepts and assist order request from suppliers and customers.
• Respond on online RFQ’s and validates order request.
• Files all quotations for future reference.
• Reminds and released monthly patient and dialysis data report gathered from the Area Supervisor, updates data and send to the Marketing Manager.
• Handles administrative duties such as freight data filling, preparing letters and correspondence if possible. Organizes and maintains files/records.
• Calling concerned persons for import and export rates and services of cargos. Updates database of Import and Export cargo rates on monthly basis.
• Coordinates with sales support team for export rates.
• Prepares statement of invoice for different clients and courier to the concerned companies. Ensuring that it will be delivered on the next day.
• Filling of Bill of Lading of Export and Imports for Sea Freight Department.
• Coordinates travel (domestic and international) arrangements (car, airline, hotel, etc.) with designated travel representative
• Coordinates with the customer service for cheque and document collection to the clients. Calls the courier for the collection
• Answers and screens incoming calls with tact and professionalism.
• Assigned by and reporting directly to the Area Head Supervisor.
• Detailing and presents the products to the Doctors.
• Plans daily, weekly and monthly activities and budgeted and planned sample distribution
• Booking, selling and collecting payments after 1 month.
• Tracked, monitored and follow-up projects in drugstores, hospitals and doctors.
• Performing weekly and monthly calls and sales report.
• Does proposal and promotional letters for the doctors. Promotes and push new medicines to the doctors.
• Responsible for taking orders on regular intervals and make the delivery on proper time.
• Able to communicate effectively with physicians, specialists and other healthcare professionals.
• Used a strategic market positioning and created a solution on more effective selling strategies.
• Selling membership cards for VIP customer’s thru telephone.
• Cold calling into VIP customer’s minimum of 50 calls per day.
• Record all data’s answered or none answered customer’s for tracking.
• Follow up on customer’s who did not buy yet the product.
• Do after sales, build rapport to the customer’s for continuous usage of the product.
A 4 year course