Consultant / advisor - Global Supply chain / Cross Border Ecommerce
Independent
مجموع سنوات الخبرة :18 years, 10 أشهر
• Lead development & oversee execution of end-to-end logistics strategies including freight negotiations & contracting across all modes (inbound & outbound).
• Collaborate with internal and external stakeholders to create a reliable, agile network that ensures the best service & customer experience at the lowest total costs.
• Ensure alignment with adjacent Supply Chain people & processes.
• Lead monthly & quarterly executive reviews of Global Logistics (service, cost, governance, & related).
• Lead and/or contribute to network design analysis and develop recommendations involving complex cost/benefit tradeoffs that drive network solutions (number, location, & size of fulfillment facilities, outsourcing vs in house fulfillment and distribution, level of automation, & integrated systems solutions).
• Manage the development of global logistics financial plans and budgets.
• Develop governance & KPI’s that ensure accountability & drives improved performance. This is expected to facilitated data-driven business decisions and the reporting of performance against plans, budgets, & strategic objectives.
• Create and maintain strong relationships with carriers, service providers, & industry experts. Serve as the subject matter expert for Logistics & Customs Compliance for the company.
• Develop and/or refine related processes including cost analysis and freight audit & pay.
• Design and implement systems that improve the customer experience including track & trace, push notifications, predictable delivery.
• Lead identification & implementation of Continuous Improvement strategies to effectively meet or exceed business requirements & customer expectations.
• Program, manage and implement operations & logistics capabilities in collaboration with the Tech teams and external parties for Cross Border ecommerce (B2B & B2C) venture and other Group companies.
• Review and improve processes to drive efficiency in 3PL and Last Mile solutions providers in Global region.
• Identify and drive key operational and cost-saving improvement opportunities along with following Government Regulations in global regions.
• Manage state- of - the art warehousing facilities and conduct quality audits on intervals.
• Identify issues, establish facts and implement corrective action plans with regards to Internal - external stakeholders, 3PL / Customs authorities / Vendors etc.
• Monitor metrics for Key Performance Indicators in marketplace operations worldwide.
• Build business cases to support logistics & other operational related changes / improvements along with cross functional support.
• Engaged with International Marketplace ‘Domain Heads’ to design and establish customized strategies and tactical approach towards achieving cross-border platform efficiencies.
• Team-up with ‘Domain Heads’ to identify business partners and service providers through industry connections, tradeshows and research for enhancing cross-border business.
• Possessed in-depth knowledge of market intelligence and produced high-level reports to create ‘go to market’ strategies to launch and streamline cross-border transaction of marketplace sellers’ product listings, across defined international markets via ecommerce platforms.
• Partnered with Category / Account Manager and sometimes with sellers to enable suitable product assortment for selling in selective or available global markets for sellers.
• Directed International Marketing and Merchandising Teams to strategize and execute key local online / offline marketing promotional activities across the target markets.
• As a team player, ensured smooth flow of routine operations via internal teams such as logistics, customer service, finance, legal, etc. for delivering expected results.
• Spearheaded front-end online and back-end administrative functionalities to optimize customer satisfaction and internal operational processes and efficiency.
• Efficiency in designing and scaling Global Supply chain / Warehousing & Inventory / End-to-end Operational Excellence for Cross Border Ecommerce / Retailing business.
• Prosper strong business partnerships with Vendors / 3rd Party Logistics / Customs / Government Authorities and Distribution Centers to successfully deliver customer focused infrastructure, processes and solutions.
• Strong negotiation skills and forming a group of 3rd Party Service Providers, to ensure smooth distribution operations & processes at reasonable price, quality & service levels.
• Define metrics to measure the efficacy of supply chain system for compliance reviews, risk management and other safety assessment to support Health, Safety & Environmental management.
• Drive complex, milestone driven projects to create and implement advanced Supply Chain processes & tools along with Import - export process such as Insurance Claims, Re-Import - Export / Duty Refund / Exemptions etc.
• Lead supply chain improvement initiatives at all levels of Process Designing and implementation to drive for transparency.
• Leverage analytics to extract insights from data using latest internal & external data and communicate appropriate triggers & actions to team.
• Create, direct, implement and oversee the development of a supply chain strategy with senior management, ensuring optimum alignment with wider objectives, budgets and timeframes, and taking ultimate responsibility for the global supply chain success.
• Established Best Practices of Procurement, Inventory and Logistics (Air, Land and Sea) procedures in sync with the strategy and policy for ensuring measurable improvements in productivity.
• Nurture healthy business relationships with key stakeholders to ensure implementation of optimum commercial strategy.
• Established and oversee global logistics processes and created a vendor / supplier relationship management framework to leverage cost-savings and technological expertise.
• Liaised with operations team to maintain records of material movements in right direction to avoid errors in procurement and delays in last mile delivery. Additionally, shortlist the suppliers & contractors in coordination with project team.
• Influence and collaborate with Operation Heads - Global Businesses, to improve supply chain
unit cost, evidencing y-o-y cost improvements and driving a culture of quality & profitability.
• Actively managed all project related spends, providing global oversight whilst ensuring
flexibility and accountability for local decision-making. Drive cost reduction by implementing
savings programmes within the global operations.
• Implemented forecasting methodologies, processes and tools to drive global sourcing strategy, to
continually model business, supply chain costs and ensure utmost optimization. Device prospects
from existing business entities, new acquisitions & dynamic supplier landscape.
• Collaborate with internal teams to develop, assess and leverage key metrics that drive growth.
Oversee the service provided by GHA to ensure adherence with 9W standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
•Monitor import cargo receipt and breakdown, resolving related issues in timely manner.
•Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation in accordance with local regulations and company policies.
•Update flight handling reports including identification and monitoring of irregularities and discrepancies.
•Dispatch post flight information to the correct departments in a timely manner.
•Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving all customer queries.
•Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports.
•Provide support in cargo commercial activities as required.
Courses & Trainings
•IATA-FIATA Cargo Examination with Distinction, Jet Airways Training Department, India.
•Completed Training in Airline Cargo Management, Cargo Space Allocation & Operations, Cargo Planning & Strategy Development and handling /acceptance of dangerous goods or perishable /valuable goods.
•Trained In-Flight Safety and Security Programme and Basic Customer Service.
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