Total Years of Experience: 18 Years, 11 Months
November 2001
To July 2015
IT Manager
at KHARAFI NATIONAL Company
Location :
Egypt - Cairo
• Managing an IT team to support and administer software, hardware and information systems for many projects in different locations.
• Designing and implementing huge Computer networks in different remote projects and connecting them all together with the head quarter. Example of Mega projects: El Shabab and Damietta power projects.
• Performing installations, maintenance, and repairs on customer equipment and presenting reports to the customers.
• Developing project plans, installation plans, and escalation plans.
• Plan, control the operations of information systems.
• Understanding customer technical and business needs to Assess and Plan business impact of technical decisions.
• Attending regular Customers’ meetings, providing onsite activities reports and communicating Service Value.
• Conducting customer presentations, organizing and presenting information to convey major points clearly and persuasively.
• Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Managed and Scheduled projects of VSAT installations.
• Solved clients site problems with coordination of application and field engineers.
• Assured the delivery of all needed equipment as required by clients.
• Planned installation procedures.
• Assured the delivery of all needed equipment as required by clients.
• Attended meetings with sales, clients and technical department to set the final arrangements before installations.
• Installed, tested and configured CISCO switches and routers to implement VPN between different projects.
• Handled customer-relations problems promptly and appropriately, escalated issues according to established procedures.
• Supporting ERP system - Enterprise resources planning including most of business modules.
• Designing and implementing huge Computer networks in different remote projects and connecting them all together with the head quarter. Example of Mega projects: El Shabab and Damietta power projects.
• Performing installations, maintenance, and repairs on customer equipment and presenting reports to the customers.
• Developing project plans, installation plans, and escalation plans.
• Plan, control the operations of information systems.
• Understanding customer technical and business needs to Assess and Plan business impact of technical decisions.
• Attending regular Customers’ meetings, providing onsite activities reports and communicating Service Value.
• Conducting customer presentations, organizing and presenting information to convey major points clearly and persuasively.
• Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Managed and Scheduled projects of VSAT installations.
• Solved clients site problems with coordination of application and field engineers.
• Assured the delivery of all needed equipment as required by clients.
• Planned installation procedures.
• Assured the delivery of all needed equipment as required by clients.
• Attended meetings with sales, clients and technical department to set the final arrangements before installations.
• Installed, tested and configured CISCO switches and routers to implement VPN between different projects.
• Handled customer-relations problems promptly and appropriately, escalated issues according to established procedures.
• Supporting ERP system - Enterprise resources planning including most of business modules.
May 1997
To October 2001
Networking System Engineer
at TEA Computers
Location :
Egypt - Cairo
• Administrating Solaris on SUN servers and workstations.
• Administrating Data General UNIX (DG/UX)
• Administrating ORACLE database under Unix and Windows 2000 server platforms.
• Managing Windows 3.11, 95, 98, 2000 server/professional.
Networking System Engineer (UNIX, Windows 2000 and Oracle administration concepts)
• Administrating Data General UNIX (DG/UX)
• Administrating ORACLE database under Unix and Windows 2000 server platforms.
• Managing Windows 3.11, 95, 98, 2000 server/professional.
Networking System Engineer (UNIX, Windows 2000 and Oracle administration concepts)
January 1997
To April 1997
External Vendor Engineer
at ibm
Location :
Egypt - Cairo
• Scheduled Meetings with the clients to present company products.
• Prepared & Presented quotations and offers.
• Software support for different company products.
• Prepared & Presented quotations and offers.
• Software support for different company products.
October 1996
To January 1997
Networking System Engineer
at TEA-computers
Location :
Egypt - Cairo
• Managing Windows 3.11, 95, 98, 2000 server/professional.
• Administrating Transcend network management software.
• Administrating Data General UNIX (DG/UX).
• Administrating Transcend network management software.
• Administrating Data General UNIX (DG/UX).
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